John Yang
Dartmouth,NS
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server-Part Time
Manchu Wok
Dartmouth, Nova Scotia
11.2023 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health safety guidelines when preparing and serving food products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
Bakery Assistant-Part Time
Rabbit Hole Cafe
Halifax, Nova Scotia
11.2023 - Current
- Maintained a clean and sanitary work area throughout the day.
- Demonstrated knowledge of proper food handling techniques when preparing ingredients.
- Labeled bakery products with prices, ingredients, and allergen information.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Server
Mizu All You Can Eat
Dartmouth, Nova Scotia
06.2021 - 10.2023
- Served food and beverages to patrons and immediately remedied issues with orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided exceptional service to high volume of daily customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Cape Breton University
Sydney, NS04-2021
Skills
- Attention to detail
- Team collaboration
- Exceptional customer service
- Multitasking and organization
- Strong work ethic
- Effective customer upselling
- Baking assistance
Timeline
Server-Part Time
Manchu Wok
11.2023 - Current
Bakery Assistant-Part Time
Rabbit Hole Cafe
11.2023 - Current
Server
Mizu All You Can Eat
06.2021 - 10.2023
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Cape Breton University
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