JOHN WORDINGHAM
Waterdown,Canada
Summary
Dynamic leader with a proven track record at prominent Canadian Insurance MGA's, excelling in program management and client communication. Mastered quality control and relationship building, driving team success and fostering employee engagement. Achieved significant improvements in growth, loss prevention and customer satisfaction, showcasing a blend of strategic vision and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Lead - Programs / Senior Underwriter
South Western Insurance Group
01.2023 - 01.2025
- Lead and manage 6 programs or portfolios across a team of 10 underwriters and assistants - Hospitality, Security, Environmental, Faith, Legal Expense and Bonds
- Program/Portfolio Management - analyze and process high level data; set and track annual budgets and profitability for all teams; manage expenses and monitor profitability
- Business Development - collaborating with our marketing team; attending industry events such as IBAO, Meet the U/W night, etc.; work with markets to offer new or expanded products
- Client/Broker relationship management - Brokers across Canada including Quebec
- Market relationship management - Domestic and Lloyd's in-house authority, as well as open market placements; Assisted contract renewals and regularly met with our market partners to review products, ratings, strategy and market trends
- Provide a high level of internal and external customer service
- Extensive claim and exposure knowledge to track and monitor loss ratios and trends; Quarterly claims meetings with IPG to discuss large and open losses with the assigned adjusters
- Develop endorsements, declarations, applications and rating guides as needed
- Lead, mentor, train and develop underwriters and assistants with the goal of empowering them to take pride and ownership over their work
- Compliance - Monthly Internal Peer file audit reviews
Lead Security Services Underwriter
South Western Insurance Group
01.2021 - 01.2023
National Underwriting Lead, Protective Services
Totten Insurance Group
01.2014 - 01.2020
Underwriter, Protective Services
Totten Insurance Group (previously TWIG)
01.2006 - 01.2014
TSR
The Wholesale Insurance Group (TWIG)
01.2005 - 01.2006
Education
Diploma - Insurance
Mohawk College
04.2005
Skills
- Program Management
- Leadership, coaching and mentoring
- Decisive
- Work assignment delegation
- Employee engagement and evaluation
- Loss and claim data analysis
- Client and Market relations
- Change management
- Staying positive and moving forward
- Goal and target oriented
- EQ / Emotional Intelligence
- IT and Systems
Certification
- RIBO Level 1
Timeline
Team Lead - Programs / Senior Underwriter
South Western Insurance Group
01.2023 - 01.2025
Lead Security Services Underwriter
South Western Insurance Group
01.2021 - 01.2023
National Underwriting Lead, Protective Services
Totten Insurance Group
01.2014 - 01.2020
Underwriter, Protective Services
Totten Insurance Group (previously TWIG)
01.2006 - 01.2014
TSR
The Wholesale Insurance Group (TWIG)
01.2005 - 01.2006
Diploma - Insurance
Mohawk College
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