John Wooley
Lake Forest
Summary
Dynamic leader with a proven track record in staff training and supervision, notably at Waldorf Astoria Dana Point. Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.
Overview
10
10
years of professional experience
Work History
High Ropes Instructor
UCI Irvine
02.2023 - Current
- Provided timely assistance during emergency situations while maintaining calm under pressure, ensuring participant safety at all times.
- Conducted thorough risk assessments before each session to identify potential hazards or challenges that may impact the activity''s success.
- Addressed concerns or issues raised by clients promptly, demonstrating professionalism and commitment to their satisfaction.
- Utilized strong communication skills when working with diverse populations to accommodate different learning styles or physical abilities successfully.
Ropes Course Facilitator
Scouts BSA
02.2021 - 04.2023
- Implemented emergency response procedures when necessary to address incidents swiftly while maintaining a calm atmosphere among participants.
- Assisted with training new staff members on ropes course safety protocols and facilitation techniques, enhancing overall team effectiveness.
- Maintained up-to-date knowledge of industry standards and best practices, ensuring continuous improvement in facilitation techniques.
Head Bartender
Waldorf Astoria Dana Point
08.2016 - 01.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Bartender
Montage Laguna Beach
12.2014 - 01.2016
- Forbes training for 5 Star & 5 Diamond standards
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
EL Toro High School
Lake Forest, CA06-2006
Skills
- Eagle Scout
- Staff training and supervision
- Inventory management
- Health and safety
Timeline
High Ropes Instructor
UCI Irvine
02.2023 - Current
Ropes Course Facilitator
Scouts BSA
02.2021 - 04.2023
Head Bartender
Waldorf Astoria Dana Point
08.2016 - 01.2021
Bartender
Montage Laguna Beach
12.2014 - 01.2016
High School Diploma -
EL Toro High School
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