John Witherspoon
San Clemente
Summary
Results-driven Sales and Service Representative known for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and upselling techniques. Excels in communication, problem-solving, and adaptability, ensuring exceptional service delivery and client satisfaction.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Outside sales and service rep
Winzerusa
San Clemente
08.2018 - Current
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Processed orders efficiently using company-specific software and systems.
- Maintained product displays and ensured stock levels met customer demand.
- Educated customers on product features and benefits to support informed purchases.
- Conducted follow-up calls to ensure customer satisfaction with purchases.
- Participated in training sessions to improve product knowledge and service skills.
- Resolved customer issues promptly and professionally.
- Provided customer service and sales support to customers over the phone.
- Followed up on all pending orders to ensure delivery within established timelines.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Developed strong relationships with customers through regular follow-up contact.
- Assisted customers with product selection and order placement.
- Processed orders accurately and efficiently by entering data into the computer system.
- Participated in training sessions to stay current with new products, services, technology.
- Prepared detailed quotes for prospective customers.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Monitored stock levels and placed orders when necessary.
- Identified potential opportunities for upselling products or services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Took special orders in person and over telephone, generating additional revenue every month.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Accounting
Modern Business College
Kennewick, WA 07.1986 - 06.1987
Skills
- Order processing
- Customer service
- Product knowledge
- Sales support
- Upselling techniques
- Customer relationship management
- Negotiation skills
- Effective communication
- Problem solving
- Conflict resolution
- Goal oriented
- Cold calling
- Account servicing
- Customer needs assessment
- Objection handling
- Sales demonstration
- Sales funnel management
- Relationship building
- Sales expertise
- Territory management
- Post-sales support
- Closing talents
- Product and service knowledge
- Upselling and cross selling
- Customer experience enhancement
- Closing sales
- Value-based selling
- Product promotions
- Product and service sales
- Price quote preparation
- Territory sales
- Prospecting skills
Timeline
Outside sales and service rep
Winzerusa
08.2018 - Current
Accounting
Modern Business College
07.1986 - 06.1987