Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

John Wilson

Toronto

Summary

Proven track record in enhancing guest satisfaction, demonstrated during my time at Canada's Wonderland, where I excelled in guest complaint resolution and maintaining dining area excellence. Leveraging strong interpersonal and interactive communication skills, I consistently improved performance metrics, making significant contributions to team success.

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess

Jack Aster's
02.2024 - 05.2024
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.

Community Engagement Worker

Game Changers
05.2023 - 05.2024
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Developed strong cooperative relationships with coworkers and managers.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Seasonal Associate

Gap Inc
11.2023 - 01.2024
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Guest Service Representative

Canada's Wonderland
11.2021 - 06.2022
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Assisted guests with variety of services and local attraction information.
  • Maintained accurate and up-to-date records of guest information.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Education

No Degree - Ontario Se

Ontario Security Guard
01-2024

Bachelor of Arts - Bachelor of Psychology

University of Guelph Humber
01-2024

Skills

  • Guest complaint resolution
  • Dining area maintenance
  • Dining room management
  • Seating coordination
  • Positive and professional
  • Strong interpersonal skills
  • Interactive communication skills
  • Detail-oriented
  • Performance improvement

Languages

English
Full Professional

Certification

CPR/ Standard First Aid

Smart Serve Ontario

Timeline

Hostess

Jack Aster's
02.2024 - 05.2024

Seasonal Associate

Gap Inc
11.2023 - 01.2024

Community Engagement Worker

Game Changers
05.2023 - 05.2024

Guest Service Representative

Canada's Wonderland
11.2021 - 06.2022

No Degree - Ontario Se

Ontario Security Guard

Bachelor of Arts - Bachelor of Psychology

University of Guelph Humber
John Wilson