Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

John Wheeler

Burlington

Summary

Dynamic and results-driven professional with over 10 years of experience building and leading cohesive, high-performing teams. Exceptional communication skills and a proven ability to foster strong relationships with clients, vendors, and colleagues. Thrives in collaborative environments where people-centered solutions drive success.

Overview

11
11
years of professional experience

Work History

Client Success Manager

Snipp Interactive
05.2022 - Current
  • Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
  • Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
  • Streamlined communication between clients and internal teams for smoother project execution.
  • Leader of special tasks upon request from the sales, risk management and operations departments including but not limited to fraud prevention process updates and training document creation
  • Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
  • Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.

Communications Manager

Stand Up and Speak
04.2021 - 05.2022
  • In charge of Canada wide operations and communications
  • Developed compelling content for company website and social media channels, driving user engagement and conversions.
  • Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
  • Trained junior team members in best practices for public relations and corporate communications, increasing overall department effectiveness.
  • Negotiated favorable contracts with external vendors for services such as event planning or graphic design, reducing overall project costs while maintaining high-quality results.
  • Developed communications strategies to drive forward progress in public relations.

Transitional Learning Coach

Aspire Lifestyles
10.2017 - 04.2021
  • Integrated cross-curricular elements into lessons, providing students with a well-rounded education and reinforcing connections between subjects.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Formulate personalized plans for each trainee to ensure success while motivating students with accurate feedback and positive reinforcement.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Collaborated with management to identify company training needs and scheduling.
  • Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.

Assistant Manager

Enterprise Rent-A-Car
12.2013 - 08.2017
  • Achieved a daily fleet utilization level of 88-92% ensuring profits were maximized
  • Consistently met and exceeded company customer service metrics (ESQI) in varies challenging situations
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Bachelor of Arts - General Studies

Brock University
06.2010

Skills

  • Client engagement
  • Project management
  • Data analytics
  • Customer retention
  • Customer service and support
  • Staff training
  • Customer satisfaction
  • Client relationship management
  • Team building
  • Training and mentoring

Languages

English

Timeline

Client Success Manager

Snipp Interactive
05.2022 - Current

Communications Manager

Stand Up and Speak
04.2021 - 05.2022

Transitional Learning Coach

Aspire Lifestyles
10.2017 - 04.2021

Assistant Manager

Enterprise Rent-A-Car
12.2013 - 08.2017

Bachelor of Arts - General Studies

Brock University

Similar Profiles

CREATE PROFILE
John Wheeler