John Western
Bobcaygeon
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Auto Parts Manager
Muskoka Auto Parts
01.2019 - Current
- Set sales targets for staff members, motivating them toward success through incentives and recognition.
- Defined clear targets and objectives and communicated to other team members.
- Collaborated with sales team to develop targeted marketing campaigns, boosting product visibility and sales revenue.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Evaluated employee performance regularly; provided constructive feedback aimed at professional growth.
- Established safety protocols within the department, reducing workplace accidents and injuries significantly.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Automotive Parts Specialist
Canadian Tire
05.2014 - 01.2019
- Satisfied customers with fast, knowledgeable service for [Type] product needs.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Stocked and managed stock of parts.
Automotive Parts Clerk
Muskoka Auto Parts
04.2003 - 05.2014
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Improved order accuracy by implementing a meticulous double-checking system before finalizing transactions with customers.
- Coordinated shipping logistics for both incoming and outgoing orders, optimizing delivery times while minimizing costs.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Education
High School Diploma -
Parkside Collegiate Institute
St. Thomas, ON06.1992
Skills
- Inventory Restocking
- Work Planning and Prioritization
- Team Development
- Coordinating paperwork
- Stock management
- Ordering parts
- Task Delegation
- Employee Coaching and Mentoring
- Problem Resolution
- Cost Control
- Customer Service
- Sales Promotion
- Decision-Making
Languages
English
Professional Working
Timeline
Auto Parts Manager
Muskoka Auto Parts
01.2019 - Current
Automotive Parts Specialist
Canadian Tire
05.2014 - 01.2019
Automotive Parts Clerk
Muskoka Auto Parts
04.2003 - 05.2014
High School Diploma -
Parkside Collegiate Institute
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