John Welch
Anaheim
Summary
Dynamic Senior Service Technician with Expo Propane, skilled in analytical troubleshooting, Equipment repair and preventive maintenance. Enhanced operational efficiency through effective training and process improvements, fostering strong client relationships. Proven problem-solver with a solid mechanical understanding, committed to delivering exceptional technical support and ensuring compliance with safety regulations.
Overview
33
33
years of professional experience
Work History
Senior Service Technician
Expo Propane
07.2005 - 11.2025
- Diagnosed and repaired propane systems to ensure operational safety and efficiency.
- Conducted routine maintenance checks, enhancing system reliability and performance.
- Trained junior technicians on safety protocols and repair techniques to promote skill development.
- Provided technical support to clients, fostering strong relationships through excellent customer service.
- Managed inventory of parts and equipment, optimizing resource allocation for repairs.
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Applied knowledge of various manufacturers'' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
Service Manager
Mutual Propane Liquid Gas & Equipment
03.1993 - 07.2005
- Supervised daily operations to ensure compliance with safety regulations and operational standards.
- Developed training programs for staff, enhancing service quality and customer satisfaction.
- Implemented process improvements that streamlined workflow and increased efficiency across teams.
- Led cross-functional meetings to address service challenges and develop strategic solutions.
- Coordinated inventory management, ensuring timely availability of equipment and supplies for customers.
- Established strong relationships with clients, resulting in improved retention and loyalty rates.
- Mentored junior staff, fostering a collaborative environment focused on professional development.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - Automotive Mechanics / Real Estate
Fullerton College
Skills
- Strong mechanical understanding
- Installation and repair
- Analytical troubleshooting abilities
- Valid Class B Driver's license w/Endorsements
- Problem-solving skills
- Documentation and reporting
- Preventive Maintenance
- Inventory management
- OSHA requirements
- Equipment maintenance
- Scheduling and coordination
- Emergency response
- Technical support
Accomplishments
Some experiences include; Equipment repair and LPG deliveries to the Catalina Island, experience with the motion picture industry special effects, Amusement parks, Petroleum refineries protocols and Heat trading Industries.
Was part of the Energy Distribution Partners CRT (Critical response team) where I was deployed to locations nationwide as needed.
Timeline
Senior Service Technician
Expo Propane
07.2005 - 11.2025
Service Manager
Mutual Propane Liquid Gas & Equipment
03.1993 - 07.2005
No Degree - Automotive Mechanics / Real Estate
Fullerton College