JOHN VO
Stockton
Summary
Adept at driving customer satisfaction and streamlining operations, I leveraged my expertise in inventory management and exceptional customer service at J'S AUTOWORKS. My tenure at Diamond Auto Repair honed my technical skills, enhancing business efficiency and fostering partnerships. Achievements include significantly boosting loyalty through innovative solutions and meticulous attention to detail.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
10
10
years of professional experience
Work History
Shop Owner
J'S AUTOWORKS
04.2018 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Optimized workflow by proactively scheduling appointments based on technician availability and workload.
- Demonstrated versatility in skillset by performing repairs across various automotive systems such as electrical, suspension, brakes, and drivetrain.
- very go at repair link in interchange parts number with other parts account website to check for inventor in stock
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Automotive Technician
Diamond Auto Repair
01.2017 - 04.2018
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved customer satisfaction by providing precise and timely repair updates.
Auto Service Technician
Nissan North America, Inc.
01.2015 - 01.2017
- Coordinated effectively with service advisors and parts department, ensuring seamless delivery of vehicle repair services to clients.
- Achieved consistent positive feedback from clients due to outstanding workmanship and attention to detail.
- Collaborated with team members to complete complex repairs, resulting in improved vehicle performance.
- Established rapport with clients through clear communication about required repairs or maintenance needs, fostering trust in the technician-client relationship.
- Troubleshot complex electrical systems efficiently, restoring proper functionality for customers'' automobiles.
- Enhanced customer satisfaction by providing efficient and accurate diagnostic services for vehicle issues.
- Mentored junior technicians in auto service techniques, contributing to their professional development and skillset expansion.
- Maintained a clean and organized workspace, contributing to a productive work environment for the entire service department.
- Maintained vehicle records by recording service and repairs.
Education
Associate of Arts - Automotive Engineering
De Anza College
Cupertino, CA01-2007
Skills
- Business operations
- Pricing strategy
- Marketing experience
- Store maintenance
- Customer service background
- Customer service expertise
- Sales strategy development
- Performance analysis
- Financial management expertise
- Sales proficiency
- Up-selling strategies
- Invoice processing
- Ordering parts
- Inventory management
- Inventory restocking
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Shop Owner
J'S AUTOWORKS
04.2018 - Current
Automotive Technician
Diamond Auto Repair
01.2017 - 04.2018
Auto Service Technician
Nissan North America, Inc.
01.2015 - 01.2017
Associate of Arts - Automotive Engineering
De Anza College
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