John Verster
Burnaby,BC
Summary
An experienced customer service representative who has owned businesses and is most fulfilled when able to help someone and make them happy. Hard working, detail-oriented, empathetic and reliable. A people person who is willing to go the extra mile.
Overview
24
24
years of professional experience
Work History
Outside Sales Representative
Price’s Alarms (acquired by TELUS)
03.2020 - 01.2023
- Managed accounts for security systems for small to medium businesses and commercial buildings in Metro Vancouver
- Completed in-person assessments, provided designs and quotes for intrusion alarm systems, CCTV, interactive security systems, access control, fire and elevator monitoring
- Used Salesforce to create estimates and track accounts
Outside sales representative, accessibility products
SelfCare Home Health Products
03.2019 - 03.2020
- Worked with mobility-impaired clients to assess needs and identify equipment such as stair lifts and ramps to make their homes or care homes accessible
- Worked in partnership with physio and occupational therapists to help clients
- Prepared quotes, scheduled appointments and maintained client records
Document Delivery Driver
Hub International Canada West
08.2018 - 11.2018
- Hand delivered confidential documents to corporate customers on tight deadlines
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Was unable to continue working after being rear-ended and injured in a car accident October 31, 2018
Managing Director
Changing Places Vancouver
09.2009 - 11.2016
- Worked with seniors and their families to sensitively and efficiently guide them through the process of moving into a smaller home
- Ensured all aspects of the move, including downsizing, packing, transfer of services and coordinating of contractors, happened on schedule and with as little stress to the client as possible
- Worked with care homes, health authorities, seniors’ organizations, realtors, doctors, lawyers and the general public
- Helped clients who wished to age in place make the necessary adaptations to their homes
Display technician and grounds maintenance
Burnaby Village Museum
01.2008 - 01.2009
- Helped set up for holidays such as Canada Day, Halloween and Christmas at the heritage museum
- Put up decorations, lights and installed props
Production Technician
Exhibitree Display
01.2008 - 05.2008
- Performed hot and cold lamination, trimmed and mounted all types of graphics and substrates, assisted with build-ups and breakdowns at exhibition venues
- Kept careful records of time spent and equipment used
Project Manager, Shell Scheme
3D Design Ltd.
08.2005 - 06.2006
- Managed a team of between six and 20 people coordinating set-ups and breakdowns for trade shows and exhibitions
- Hired and supervised staff, managed stock control, oversaw logistics, kept track of overtime and other expenses, ensured teams adhered meticulously to scaled floor plans for trade show and exhibition stands
Managing Director
Marketing Media And Signs
12.2001 - 04.2004
- Provided a vinyl signage, digital printing, carpentry and design service
- Managed and independently operated a business, developed and adhered to budgets
- Interacted well with customers to build connections and nurture relationships
Production and Site Manager
Expo-Group Africa Ltd.
01.1999 - 12.2001
- Led a team of 12 people, ensured orders were filled and delivered, oversaw stock control, supervised on-site production and construction, managed the vinyl signage and graphics division, demonstrated portable advertising units for sales purposes
Project Coordinator
Eclectic Exhibits – Allen Architects (Durban, South Africa)
01.1998
- Managed teams of between eight and 20 people, worked within a set budget, provided customer service, coordinated the set-up and breakdown of custom and designer stands; built scale models; managed the vinyl signage division of the company and represented the company at an international trade fair in Berlin.
Education
Standard First Aid With CPR Level C And AED -
St. John Ambulance
Burnaby, BC2018
CPCA Designation -
Certified Professional On Aging
2009
High School Diploma -
Boystown
Magliesburg, South Africa1993
Selling as a profession; relationship selling, selling processes. -
BCIT, Vancouver, B.C.
01.2008
Natal Technicon, Durban, South Africa
01.1994
Skills
- More than two decades of customer service experience
- Proven track record of going the extra mile to ensure customers are happy
- More than two decades of sales experience
- Experience using multiple software programs to input information and confirm pricing
- Meticulous attention to detail
- Excellent time management skills
- Ability to multitask
- Proficient with Microsoft Word, Excel and Outlook and the Google suite
- Adept at conducting Internet research to ensure customers' needs are met
- Business management, operations and administration experience
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Dutch
Elementary
Hobbies
I am a married father of two school-aged children. In my spare time, I enjoy playing chess, painting, ceramics, gardening, exercising and spending time outdoors with my family.
Timeline
Outside Sales Representative
Price’s Alarms (acquired by TELUS)
03.2020 - 01.2023
Outside sales representative, accessibility products
SelfCare Home Health Products
03.2019 - 03.2020
Document Delivery Driver
Hub International Canada West
08.2018 - 11.2018
Managing Director
Changing Places Vancouver
09.2009 - 11.2016
Display technician and grounds maintenance
Burnaby Village Museum
01.2008 - 01.2009
Production Technician
Exhibitree Display
01.2008 - 05.2008
Project Manager, Shell Scheme
3D Design Ltd.
08.2005 - 06.2006
Managing Director
Marketing Media And Signs
12.2001 - 04.2004
Production and Site Manager
Expo-Group Africa Ltd.
01.1999 - 12.2001
Project Coordinator
Eclectic Exhibits – Allen Architects (Durban, South Africa)
01.1998
Standard First Aid With CPR Level C And AED -
St. John Ambulance
CPCA Designation -
Certified Professional On Aging
High School Diploma -
Boystown
Selling as a profession; relationship selling, selling processes. -
BCIT, Vancouver, B.C.
Natal Technicon, Durban, South Africa
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