John Varitimidis
Scarborough
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
22
22
years of professional experience
Work History
Service Desk Tech II
Compucom Canada
05.2022 - 03.2024
- Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Expertly managed escalated tickets from initial contact through successful resolution while maintaining excellent communication throughout the process.
- Delivered insightful reports on Service Desk performance metrics to inform management decisions regarding staffing levels or additional training needs.
- Contributed to process improvement initiatives for better service delivery and streamlined workflows.
- Provided after-hours support when necessary, demonstrating commitment towards delivering consistent and reliable service to endusers.
Service Desk Tech I
Compucom Canada
10.2016 - 05.2022
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
Self-employed, Painter Contractor
TWYN Painting
10.2013 - 10.2016
- Responsible for delivering accurate, appropriate and courteous customer service to clients
- Met and exceeded both quantitative and qualitative goals as outlined by the contact
- Responded knowledgeably and gave professional advice based on the customer’s imagery of the finish product
- Ability to interact and manage B2B deals
- Accurately documented customer’s information and made follow up.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
English Teacher, Sesame Street School in Yingge, Taiwan
03.2002 - 10.2003
- Teaching curriculum with an added emphasis on English for English language learners in a children’s private school
- Taught new strategies to reach the multiple intelligences of my students to ensure the engagement with the material and enhance learning
- Developed challenging problems at their grade level in order to develop their problem solving and adaptability skills
- Motivated students by organizing a reward system to celebrate success
- Prepared and executed curriculum as well as hosted and organized holiday events, school outings and parents night.
Education
Art Fundamentals -
Seneca at York
04.2011
L’Amoreaux Collegiate Institute -
02.1999
Skills
- Incident Management
- Client Relationship Management
- Ticketing system proficiency
- Customer Service
- Time Management
- Microsoft Office
Languages
English
Native or Bilingual
Greek
Limited Working
Hobbies
Since a young age I found sketching/drawing to be relaxing and a time where I can block out the world. Focusing on my thoughts and manifesting those ideas on paper.
Timeline
Service Desk Tech II
Compucom Canada
05.2022 - 03.2024
Service Desk Tech I
Compucom Canada
10.2016 - 05.2022
Self-employed, Painter Contractor
TWYN Painting
10.2013 - 10.2016
English Teacher, Sesame Street School in Yingge, Taiwan
03.2002 - 10.2003
Art Fundamentals -
Seneca at York
L’Amoreaux Collegiate Institute -
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