John Variganji
La Palma
Summary
Dedicated customer service professional with a strong record of enhancing customer experiences. Skilled in addressing inquiries, resolving issues, and fostering positive relationships. Proven ability to meet and exceed customer satisfaction targets. Seeking a dynamic environment that encourages growth and aligns with organizational objectives.
Overview
22
22
years of professional experience
Work History
Social Worker Assistant
The Hills Post Acute
Santa Ana
10.2023 - 03.2024
- Delivered emotional support and companionship to enhance clients' well-being during visits.
- Coordinated recreational activities to increase client engagement and improve overall wellness.
- Maintained cleanliness and safety of environment in accordance with facility standards.
- Developed resource lists tailored to clients' needs to facilitate access to beneficial services.
- Collaborated with family members to promote healthy communication patterns within households.
- Addressed inquiries and answered questions to ensure high service levels for patients.
- Safeguarded patient privacy by adhering strictly to HIPAA protocols.
Business Relationship Representative
Faith Tours and Travels
Hyderabad
04.2017 - 06.2023
- Managed customer inquiries, delivering tailored travel information to enhance client satisfaction.
- Coordinated diverse travel arrangements to meet varying client preferences.
- Developed strong client relationships to promote repeat business.
- Resolved customer complaints with empathy, ensuring positive outcomes and fostering trust.
- Collaborated across departments to effectively address all customer needs.
- Implemented strategies that improved customer retention and strengthened loyalty.
- Performed administrative tasks, including document filing and record updates.
Office Assistant
ST. Mark’s School
Hyderabad
06.2015 - 03.2017
- Managed office supplies and inventory to ensure efficient daily operations.
- Conducted clerical tasks to maintain smooth office functionality and support staff needs.
- Collaborated with staff to optimize workflow processes.
- Provided administrative support, including document management and supply ordering, to facilitate office processes.
- Created spreadsheets in Microsoft Excel to track expenses and manage office budget.
- Delivered customer service by addressing inquiries and resolving issues promptly.
Customer Service Team Lead
Amazon India Development Center
Hyderabad
02.2011 - 11.2014
- Led customer service team to enhance service delivery and improve operational efficiency.
- Analyzed customer feedback to identify trends and enhance service quality.
- Resolved escalated customer issues with professionalism during peak periods.
- Worked with management to develop and implement new service strategies that aligned with customer needs.
- Coordinated with other departments to meet customers' needs within established timelines.
- Compiled reports on customer service metrics to track performance and identify areas for improvement.
- Organized team meetings to discuss policy changes and new initiatives.
Customer Service Executive
Amazon India Development Center
Hyderabad
08.2006 - 01.2011
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Cultivated client relationships through tailored support and proactive assistance.
- Collaborated with departments to address complex issues and deliver effective solutions.
- Reviewed customer feedback from surveys to inform service quality enhancements.
- Proposed process improvements based on identified customer service challenges.
- Conducted follow-up calls post-resolution to verify issue closure and satisfaction.
Middle School Teacher
Eden Model School
Hyderabad
06.2002 - 05.2006
- Implemented classroom management strategies to sustain a positive learning environment.
- Developed lesson plans tailored for various learning styles and abilities.
- Evaluated student performance and social development to inform instructional strategies.
- Monitored student progress through assessments and quizzes to identify areas for improvement.
- Cultivated parental relationships to enhance communication about student progress and behavior.
Education
MBA - Business Administration
Madurai Kamraj University
India06-2009
Skills
- Empathy
- Effective communication
- Collaboration
- Conflict resolution
- Time management
- Patience and active listening
Timeline
Social Worker Assistant
The Hills Post Acute
10.2023 - 03.2024
Business Relationship Representative
Faith Tours and Travels
04.2017 - 06.2023
Office Assistant
ST. Mark’s School
06.2015 - 03.2017
Customer Service Team Lead
Amazon India Development Center
02.2011 - 11.2014
Customer Service Executive
Amazon India Development Center
08.2006 - 01.2011
Middle School Teacher
Eden Model School
06.2002 - 05.2006
MBA - Business Administration
Madurai Kamraj University