John Varela
Pasadena
Summary
Strategic Director of International Operations overseeing diverse teams across U.S., El Salvador, and Costa Rica. Enhanced operational efficiency and compliance through alignment with HRSA, DHCS, CMS, and HIPAA standards, while delivering bilingual services and specialized support tailored to healthcare organizations. Fostered a culture of accountability and continuous improvement, ensuring high-quality patient-centered outsourcing solutions.
Overview
6
6
years of professional experience
Work History
Director of Billing and International relations
Global Communications Business Solutions
Los Angeles
09.2023 - Current
- Medical billing and communications firm with operational teams based in the U.S.
- Oversaw end-to-end medical billing operations, including insurance collections, claims submission and resubmittals, invoicing and payment tracking, and provider credentialing, ensuring seamless coordination with medical professionals.
- Increased revenue capture for partner healthcare providers by an estimated 25-40% through improved claims resubmission processes, follow-up protocols, and late-payment recovery
- Built and led a 24-hour international call center employing 15-30 agents, enabling continuous revenue cycle management and client support
- Designed scalable operational models that enabled organizations to expand to round-the-clock coverage while maintaining existing internal overhead.
- Led sales and contract negotiations for insurance services, generating recurring revenue and fostering long-term client relationships.
Chief Operating Officer
Sadler Healthcare Facility
02.2020 - 04.2022
- Progressed from counselor to Chief Operating Officer, assuming responsibility for full facility operations, compliance, and strategic execution
- Led efforts to secure and close county contracts totaling high seven figures in funding, supporting long-term program sustainability
- Led multidisciplinary team of 25-40 staff across clinical, administrative, and operational functions to enhance collaboration and service delivery
- Streamlined operational workflows and accountability structures, enhancing operational efficiency and effectiveness
- Directed audit preparation and compliance readiness, resulting in 100% audit pass rate across internal, county, and regulatory audits
- Partnered with executive leadership to maintain regulatory compliance while scaling services during periods of increased demand
- Implemented mentorship and team-building initiatives, strengthening leadership pipelines and increasing staff retention
Education
Juris Doctor (JD) / Master of Business Administration (MBA) - Hybrid JD/MBA Program
Loyola Law School
Los Angeles, CA01.2021
Bachelor of Arts - Business Communication
University of California, Santa Barbara
Santa Barbara, CA01.2018
Associate of Arts - general required studies
Utah Tech University
St. George, UT01.2016
Skills
- Claims management
- Medical billing and claims management
- Revenue cycle optimization
- Claims processing
- Insurance negotiations
- Insurance reconciliation
- Electronic billing systems
- Provider credentialing
- Customer relationship management
Timeline
Director of Billing and International relations
Global Communications Business Solutions
09.2023 - Current
Chief Operating Officer
Sadler Healthcare Facility
02.2020 - 04.2022
Juris Doctor (JD) / Master of Business Administration (MBA) - Hybrid JD/MBA Program
Loyola Law School
Bachelor of Arts - Business Communication
University of California, Santa Barbara
Associate of Arts - general required studies
Utah Tech University