John Vang
Fresno,CA
Summary
Patient ethical leader, founded in family and faith. Helping people grow one step at a time.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Premise Technician
AT&T
10.2013 - Current
- Team leader and mentor.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Provided training to customers to enhance the use and understanding of network systems.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed wiring, cabling, and networking hardware on customer premises.
- Accepted additional work to improve the completion rate to 100%
Detail Supervisor
Valley Toyota Scion
11.2006 - 09.2007
- Generated and distributed production reports to meet deadlines.
- Supervised, hired, trained, scheduled and evaluated staff.
- Managed inventory equipment maintenance and bay cleaning operations.
- Assessed finished work to validate employee conformity with detailing standards.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Automotive Shop Owner
Impak Tuning
03.2006 - 04.2007
- Prepared annual budgets and monitored financial objectives.
- Oversaw daily business operations.
- Engaged with customers to evaluate needs and recommend optimal solutions.
- Enhanced operational efficiency and productivity through meticulous management of budgets, accounts, and costs
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Coordinated with parts department to determine availability of necessary components.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Assistant Manager
Big 5 Sporting Goods
12.1996 - 03.2004
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science - Christian Studies
Grand Canyon University
Phoenix, AZ09-2018
Skills
- CWA executive board
- Network configuration management
- Structured cable installation
- Strategic business planning
- Employee performance management
- Business growth initiatives
- Supplier relationship coordination
- Operational management
- Develop business strategies
- Effective task prioritization
Certification
- FCC Radiotelephone,
- Fiber Optics Communications
- Forklift certified.
Timeline
Premise Technician
AT&T
10.2013 - Current
Detail Supervisor
Valley Toyota Scion
11.2006 - 09.2007
Automotive Shop Owner
Impak Tuning
03.2006 - 04.2007
Assistant Manager
Big 5 Sporting Goods
12.1996 - 03.2004
Bachelor of Science - Christian Studies
Grand Canyon University