Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Languages
Hobbies
Additional Information
Timeline
Generic

JOHN TWINOMUJUNI

St. Albert,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Data Entry Intern

Divine Legacy Inc.
01.2023 - Current
  • Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
  • Prepared and edited documents and reports for quality and accuracy.
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
  • Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
  • Collaborated with team members to establish efficient workflows that optimized productivity in daily operations.

Community Disability Worker

Catholic Social Services
10.2021 - Current
  • Promoted positive behavior change in clients through consistent reinforcement of established goals and guidelines.
  • Analyzed assigned day support service programming and implemented changes to maximize program success.
  • Enhanced client independence by developing personalized support plans and implementing tailored strategies.
  • Upheld high standards pertaining ethical conduct so clients could feel confident knowing they were receiving assistance from someone who genuinely cared about helping them succeed regardless of personal challenges faced along the way.
  • Delivered daily direct support to clients with disabilities and disadvantages.
  • Provided emotional support to clients, promoting healthy coping mechanisms and fostering resilience.
  • Advocated on behalf of clients within the community, elevating their voices and empowering them to express their needs.
  • Conducted thorough assessments to identify client strengths, needs, preferences, and goals for individualized service planning purposes.

Sales Associate Intern

East African Breweries Limited
04.2021 - 09.2021
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Organized company files and created support system to decrease workload and increase productivity.
  • Provided expert guidance on product features and benefits during client consultations, leading to informed purchasing decisions.
  • Partnered with other departments as necessary during busy periods or for special projects, exemplifying strong teamwork skills.
  • Implemented feedback from supervisor evaluations to continually improve performance and exceed sales targets.
  • Contributed to the achievement of store sales targets by consistently meeting individual goals.
  • Assisted in the organization of promotional events both in-store and offsite, resulting in increased foot traffic and sales conversions.
  • Promoted company events and special offers via social media platforms, expanding brand awareness within target market demographics.

Direct Service Professional

Direct, Transitions
11.2018 - 04.2021


  • Facilitated group activities that promoted social interaction and skill-building among clients with diverse backgrounds.
  • Supported crisis intervention efforts during emergencies by remaining calm under pressure, prioritizing safety, and utilizing de-escalation techniques effectively.
  • Served as a mentor for newly hired staff, sharing knowledge and expertise in the direct service professional field to ensure their success.
  • Implemented behavior modification techniques to address challenging behaviors and improve overall client wellbeing.
  • Championed positive change within the organization by identifying areas of improvement related to client outcomes.
  • Maintained a safe and nurturing environment for clients, addressing any concerns or issues promptly.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for clients with complex needs.
  • Facilitated successful transitions for clients moving between different levels of care or living arrangements by providing consistent support and guidance.
  • Improved clients'' independence through the development of individualized care plans and goal-setting initiatives.
  • Advocated for client rights at all times while adhering to ethical guidelines set forth by regulatory agencies.
  • Managed medication administration for multiple clients following strict protocols to ensure proper dosage and adherence.
  • Provided transportation for clients to appointments, recreational activities, and community events, fostering social engagement.

Disability Service worker

WJS Canada
11.2019 - 11.2020
  • Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
  • Utilized problem-solving skills to address complex customer needs effectively.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
  • Collaborated with team members to ensure optimal service quality for all customers.
  • Identified potential safety hazards through routine checks of supplies, equipment and environment.
  • Supervised daily activities and provided assistance to staff.
  • Established strong relationships with clients, leading to increased trust and loyalty.
  • Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
  • Learned other teammates' work tasks to train as backup.

Community Disability Service Practitioner

Rehoboth Christian Ministries
10.2018 - 05.2020
  • Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to clients.
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
  • Increased client satisfaction scores through excellent communication, empathy, and understanding of individual needs.
  • Elevated client care standards by continuously seeking opportunities for professional development and attending relevant workshops or conferences.


Disability Service Practitioner

Community, Vecova
04.2017 - 04.2018
  • Promoted positive behavior change in clients through consistent reinforcement of established goals and guidelines.
  • Analyzed assigned day support service programming and implemented changes to maximize program success.
  • Enhanced client independence by developing personalized support plans and implementing tailored strategies.
  • Developed strong rapport with clients and families, fostering trust and open communication channels.
  • Conducted thorough assessments to identify client strengths, needs, preferences, and goals for individualized service planning purposes.
  • Delivered daily direct support to clients with disabilities and disadvantages.

Community support worker

Independent Counselling Enterprises
08.2013 - 03.2017
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.

Education

Bachelor of Business Administration Management Candidate - Management And Globalization

Northern Alberta Institute of Technology
Edmonton, AB
08.2024

High School Diploma -

St. Joseph High School
06.2014

Skills

    Written Communication Proficiency

    Accuracy and Attention to Detail

    Self-Motivation and Initiative

    Spreadsheet Creation and Management

    Strong Work Ethic

    Computer hardware knowledge

    Administrative Support

    Word Processing

    Spreadsheet Management

    Office Administration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Strategic Planning Foundations
  • First Aid/CPR
  • Driver's License Class 5 Advanced
  • Crisis Prevention Intervention

References

References available upon request

Languages

English
Full Professional

Hobbies

Learning new things

Playing soccer

Going road trips

Watching movies

Gaming

Reading

Additional Information

References Available Upon Request

Timeline

Data Entry Intern

Divine Legacy Inc.
01.2023 - Current

Community Disability Worker

Catholic Social Services
10.2021 - Current

Sales Associate Intern

East African Breweries Limited
04.2021 - 09.2021

Disability Service worker

WJS Canada
11.2019 - 11.2020

Direct Service Professional

Direct, Transitions
11.2018 - 04.2021

Community Disability Service Practitioner

Rehoboth Christian Ministries
10.2018 - 05.2020

Disability Service Practitioner

Community, Vecova
04.2017 - 04.2018

Community support worker

Independent Counselling Enterprises
08.2013 - 03.2017

Bachelor of Business Administration Management Candidate - Management And Globalization

Northern Alberta Institute of Technology

High School Diploma -

St. Joseph High School

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JOHN TWINOMUJUNI