Summary
Overview
Work History
Education
Skills
Languages
travel, readings, nature
Timeline
Hi, I’m

JOHN TSHIBANGU KALONJI

Laval
JOHN TSHIBANGU KALONJI

Summary

Proven Customer Service Officer at REGIDESO SA, adept in complaint handling and software configuration, significantly enhanced customer satisfaction. Leveraged problem-solving abilities and customer support skills to efficiently resolve inquiries, demonstrating a strong focus on achieving positive outcomes. Excelled in a high-volume call center, ensuring timely and accurate assistance.

Overview

25
years of professional experience

Work History

REGIDESO SA

Customer Service Officer
07.1999 - Current

Job overview

  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Doing helpdesk according to the network of micro-caisses
  • configure and install application software

Education

ISIPA, KINSHASA/LINGWALA
LINGWALA, KINSHASA

Bachelor of Science from Computer Science
10.1997

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus
  • Call Center Operations
  • Problem-solving abilities
  • Users support

Languages

English
Limited Working
French
Full Professional

travel, readings, nature

I like travelling, even for my job or when taking rest

I like reading my Bible

I love nature, the outdoors

Timeline

Customer Service Officer

REGIDESO SA
07.1999 - Current

ISIPA, KINSHASA/LINGWALA

Bachelor of Science from Computer Science

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JOHN TSHIBANGU KALONJI