Dynamic professional with extensive experience at Emily Carr University of Art + Design, excelling in policy navigation and conflict resolution. Proven ability to provide confidential consultation and support complex case management, leveraging strong skills in procedural fairness and stakeholder advisory support to enhance student experiences and institutional practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Resource Coordinator (Policy Navigation & Support Messaging System)
Emily Carr University of Art + Design
Vancouver, Canada
03.2024 - Current
Assist students in interpreting institutional policies, procedures, and decision-making pathways, clarifying rights, responsibilities, and available options for resolution
Provide confidential, impartial consultation to students navigating academic, administrative, and conduct-related concerns, including complaints, appeals, and perceived procedural unfairness
Assisted students in preparing for meetings, appeals, or formal processes by organizing concerns, documentation, and questions, ensuring clarity and readiness
Received and triaged student intakes for Counselling Services, assessing needs and directing them to appropriate resources. for Counselling Services, assessing appropriateness, urgency, and referral pathways while maintaining strict confidentiality
Provide consultation to faculty and staff on student support processes, conflict-sensitive communication, and trauma-informed policy application
Monitored and managed Support Messaging System, facilitating timely and appropriate institutional responses while ensuring privacy and role boundaries
Led decolonizing practice workgroups and workshops, fostering institutional reflection on power dynamics, policy impact, and student experiences
Serve on institutional health, wellness, and equity subcommittees, contributing evidence-informed recommendations grounded in systemic themes emerging from casework
Counsellor (Private Practice)
Avery Therapy Center
Vancouver, Canada
10.2023 - Current
Provided assessment-informed counselling to adults facing mental health, relational, and systemic stressors, facilitating personal growth and resilience
Supported clients in navigating external systems, including healthcare, education, and employment, while upholding professional boundaries to enhance client agency
Conducted screening and coordinated referrals with adjacent health professionals to ensure comprehensive client care
Engage in ongoing professional development, clinical supervision, and ethical practice review
Community Support Worker / Medication Program Designate
RainCity Housing and Support Society
Vancouver, Canada
10.2017 - Current
Delivered frontline support to residents facing mental health and substance use challenges, promoting a harm reduction framework
Coordinated with healthcare providers, social services, and community partners to enhance continuity of care and support services
Facilitated conflict de-escalation and informal resolution among tenants, ensuring neutrality and safety throughout the process
Maintain confidential records, documentation, and data systems in compliance with privacy and legal requirements
Social Worker — Acute Medicine
St. Paul’s Hospital
Vancouver, Canada
10.2023 - 02.2024
Managed complex cases addressing housing instability, income assistance, and legal decision-making to ensure patient stability and support
Assisted patients and families in navigating care processes, consent, and benefits eligibility to enhance understanding and access to services
Liaised with allied health teams to facilitate ethical discharge planning and informed decision-making, promoting patient-centered care
Assistant Manager (Overdose Prevention Site)
RainCity Housing and Support Society
Vancouver, Canada
06.2022 - 09.2022
Supervised peer workers and community support staff in high-acuity public health environment to ensure effective service delivery
Collaborated with senior leadership to devise solutions for complex operational, staffing, and community-relations challenges
Coordinated with external stakeholders, including Vancouver Coastal Health and community organizations, to strengthen partnerships and enhance service accessibility
Interpreted, applied, and explained municipal, provincial, and federal legislation and policy governing community-based health programs
Prepared clear, concise written correspondence, reports, and briefing materials for senior leadership
Education
Doctor of Education - Equity, Diversity, and Social Justice
Western University
London, ON
01-2028
Master of Social Work -
Wilfrid Laurier University
Kitchener, ON
01.2023
Bachelor of Arts - Psychology
Simon Fraser University
Vancouver, BC
01.2017
Associate of Arts - Psychology
Langara College
Vancouver, BC
01.2015
Skills
Procedural fairness and natural justice
Policy interpretation and navigation
Confidential and impartial consultation
Conflict resolution and mediation
Complex case consultation
Crisis intervention and de-escalation
Equity-informed practice
Stakeholder advisory support
Systems analysis and improvement
Policy development
Certification
• Registered Social Worker, British Columbia College of Social Workers (BCCSW), 2023 • Registered Social Worker, Ontario College of Social Workers and Social Service Workers (OCSWSSW), 2023
Professional Affiliations Leadership
President, BC Filipino Therapist Association
FC/GFC EdD Representative, Education Graduate Student Association
Chair, Joint Labour–Management Committee, RainCity Housing and Support Society
Appointed Provincial Executive Queer Member, BCGEU Union
Member, Filipino Canadian Social Workers and Community Workers
Certifications Professional Development
Associate Certificate, Leadership & Conflict Resolution, Justice Institute of BC, in progress
Graduate Certificate in Complex Trauma & Child Sexual Abuse Intervention, Justice Institute of BC, in progress
Addiction Medicine Diploma, BC Centre on Substance Use / UBC Faculty of Medicine
Substance Use Certificate, Justice Institute of BC
University Teaching Foundations, Wilfrid Laurier University
Accomplishments
Received $50,000 community funding from UnitedWayBC to support intergenerational Filipino community members impacted by the April 26th Tragedy (September 2025), BCFTA
Languages
English
Tagalog
Italian
American Sign Language
Timeline
Student Resource Coordinator (Policy Navigation & Support Messaging System)
Emily Carr University of Art + Design
03.2024 - Current
Counsellor (Private Practice)
Avery Therapy Center
10.2023 - Current
Social Worker — Acute Medicine
St. Paul’s Hospital
10.2023 - 02.2024
Assistant Manager (Overdose Prevention Site)
RainCity Housing and Support Society
06.2022 - 09.2022
Community Support Worker / Medication Program Designate
RainCity Housing and Support Society
10.2017 - Current
Doctor of Education - Equity, Diversity, and Social Justice
Chief Executive Officer at Engineering, Iron & Steel Association of Zimbabwe (EISAZ)Chief Executive Officer at Engineering, Iron & Steel Association of Zimbabwe (EISAZ)
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.