John TAYLOR
Professional Driver
Grimsby,ON
Summary
Dedicated Shuttle Driver Team Leader with proven customer relations skills, ensuring timely and safe transportation while maintaining high cleanliness standards.
Experienced Shuttle Driver Team Leader adept at training new drivers and managing vehicle inspections. Demonstrated success in optimizing schedules and enhancing customer service, contributing to overall fleet reliability and passenger satisfaction.
Overview
14
14
years of professional experience
Work History
Shuttle Driver Team Leader
Go Valet
2020.09 - Current
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Trained new drivers on operational procedures and best practices for efficiency.
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Coordinated with dispatch to optimize scheduling and manage vehicle availability effectively.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Professional Shuttle Driver
Airways Transit
2012.05 - 2020.03
- Ensured timely and safe transportation of passengers to various destinations.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Assisted passengers with luggage and provided exceptional customer service during transit.
- Monitored traffic conditions to adjust routes for optimal travel efficiency.
- Collaborated with dispatch team to coordinate schedules and manage ride requests effectively.
- Implemented strategies to enhance route efficiencies, reducing wait times for passengers.
- Resolved passenger inquiries and complaints promptly, improving overall satisfaction ratings.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
- Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
- Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.
- Displayed excellent problem-solving abilities when faced with unexpected route detours or closures due to construction or accidents.
Education
Delta Secondary High School
Hamilton, ON1972-06
Skills
- Punctuality
- Passenger assistance
- Preventive Maintenance
- Fuel efficiency
- GPS applications
- Scheduling flexibility
- Safe driving
- Clean driving record
- Inclement weather driving
- Defensive driving
- Customer relations skills
- Cleanliness standards
- Loading and unloading luggage
Languages
English
Full Professional
Timeline
Shuttle Driver Team Leader
Go Valet
2020.09 - Current
Professional Shuttle Driver
Airways Transit
2012.05 - 2020.03
Delta Secondary High School