Sziu-Loong, John Tang
Summary
Highly proficient Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses. Always motivated in learning every day.
Overview
4
4
years of professional experience
Work History
Sales & Marketing Coordinator
Karrat Management
03.2024 - 04.2024
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Streamlined internal communication for increased efficiency.
- Optimized marketing materials with engaging visuals and persuasive copy.
- Executed Door-to-Door sales by following company's pitch script using multiple impulses, resulting in closing sales on the spot.
Client Advisor/Cash Cage Operation
RBC Royal Bank Of Canada
03.2021 - 09.2023
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
Barman / Waiter
Thammada
06.2020 - 03.2021
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Boosted teamwork and collaboration with open communication among staff members during busy shifts.
- Contributed to a positive workplace culture by fostering camaraderie among coworkers and offering support when needed.
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
High School Diploma -
Ecole Secondaire Louis Riel
Montreal, QC06.2020
Skills
- Sales Presentations
- Marketing Analytics
- Product and Service Sales
- Staff Management
- Employee Coaching
- Client interaction
- Cross-selling techniques
- Money Handling
- Financial Services
- Strong multitasking
- Proficient Customer Service
Languages
French
Native or Bilingual
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Sales & Marketing Coordinator
Karrat Management
03.2024 - 04.2024
Client Advisor/Cash Cage Operation
RBC Royal Bank Of Canada
03.2021 - 09.2023
Barman / Waiter
Thammada
06.2020 - 03.2021
High School Diploma -
Ecole Secondaire Louis Riel
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