John Sweet
Edmonton,AB
Summary
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
22
22
years of professional experience
Work History
Labor Worker
Graham Construction
Fort Saskatchewan, Alberta
07.2024 - 10.2024
- Controlled traffic to protect work site integrity, crew safety, and general public welfare.
- Followed instructions from supervisors to complete tasks accurately and efficiently.
- Followed all safety guidelines and procedures, including wearing personal protective equipment.
- Dug trenches and holes as instructed, using hand tools or machinery, following safety standards.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Gained independent working skills and guided and mentored less experienced team members.
- Controlled traffic passing near, in or around work zones.
Inside Sales Team Lead
Ultra Seat
Acheson, AB
10.2013 - 02.2023
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Maintained detailed account records and contact logs to facilitate sales process.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Consulted with customers to aid selection and purchase of products that met needs.
- Leveraged computer system to input customer orders and pricing information.
- Maintained and updated customer database with contact details and sales interaction history.
- Provided customers with product information, pricing and availability.
- Generated leads through cold calling potential clients.
- Solicited feedback from customers on product features and service levels.
- Maintained detailed records of customer interactions, orders and account status updates.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Received and distributed incoming packages to designated departments or personnel.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Maintained inventory control system to ensure accurate tracking of all shipped items.
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
- Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
Inside Sales Representative
Peerless Engineering
Edmonton, Alberta
04.2004 - 10.2013
- Provided customers with product information, pricing and availability.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Maintained detailed account records and contact logs to facilitate sales process.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Identified root cause of technical issues and developed solutions.
- Provided remote support to customers experiencing technical difficulties.
Inside Sales Representative
Alco Hydra Group
Edmonton, Alberta
01.2003 - 12.2004
- Researched customer needs and preferences to identify opportunities for new business.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Monitored inventory levels and re-ordered supplies when necessary.
- Performed regular cycle counts to maintain accurate inventory records.
- Maintained a clean work area by sweeping, dusting, mopping.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
Education
Some College (No Degree) - HE 62 Hydraulics
NAIT
Edmonton, AB06-1998
Some College (No Degree) - HE 63 Hydraulics
NAIT
Edmonton06-1998
High School Diploma -
Bonnie Doon Composite High School
Edmonton06-1987
Skills
- Attention to Detail
- Customer Service
- Telephone sales
- Account Acquisition
- Relationship Building
- Lead Qualification
- Product Knowledge
- Superior organizational skills
- Clear and articulate phone manner
- Data Entry
- Analytical Thinking
- Interpersonal Communication
- Dependable
Timeline
Labor Worker
Graham Construction
07.2024 - 10.2024
Inside Sales Team Lead
Ultra Seat
10.2013 - 02.2023
Inside Sales Representative
Peerless Engineering
04.2004 - 10.2013
Inside Sales Representative
Alco Hydra Group
01.2003 - 12.2004
Some College (No Degree) - HE 62 Hydraulics
NAIT
Some College (No Degree) - HE 63 Hydraulics
NAIT
High School Diploma -
Bonnie Doon Composite High School
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