John Stokes
Manager
Mclure,BC
Summary
Experienced and dedicated Manager with a proven track record of over 25 years in the dynamic retail/customer service industry. Expertise in achieving business objectives, exceeding customer service targets, and optimizing team performance. Committed to fostering collaboration, maximizing productivity, and showcasing strong leadership, planning, and organizational skills.
Overview
25
25
years of professional experience
3
3
Certification
Work History
Assistant Store Manager
Buy Low Foods
Clearwater, BC
09.2022 - Current
- Assisted the Store Manager in overseeing daily store operations, ensuring adherence to company policies, procedures, and standards.
- Coordinated and supervised the work of department managers and staff, providing guidance, training, and performance feedback to ensure efficient workflow and excellent customer service.
- Implemented strategies to optimize store performance, increase sales, and achieve financial targets.
- Monitored and analyzed key performance indicators (KPIs) to identify areas for improvement and implemented corrective measures.
- Managed inventory levels, including ordering, receiving, and merchandising products to maintain adequate stock and minimize losses.
- Collaborated with vendors to negotiate favorable pricing, discounts, and promotions, resulting in increased profit margins.
- Resolved customer inquiries, complaints, and issues promptly, ensuring high levels of customer satisfaction.
- Conducted regular store audits to ensure compliance with safety, sanitation, and regulatory standards.
- Implemented employee training programs to enhance product knowledge, customer service skills, and overall performance.
- Developed and implemented effective marketing and promotional strategies to drive customer traffic and increase sales.
Operations Manager
Habitat for Humanity
Kamloops, BC
04.2022 - 07.2022
- Led a team of 25 employees and volunteers in 2 locations, overseeing daily operations and ensuring smooth functioning of the organization.
- Developed and implemented operational strategies to streamline processes, reduce costs, and improve overall efficiency.
- Conducted regular analysis of key performance indicators (KPIs) to identify areas for improvement and implemented corrective measures to meet or exceed targets.
- Collaborated with cross-functional teams to optimize supply chain management, ensuring timely delivery of products and materials while minimizing inventory holding costs.
- Evaluated vendor performance and negotiated contracts to secure favorable pricing and terms, resulting in cost savings.
- Implemented safety protocols and ensured compliance with health and safety regulations to create a safe work environment.
- Developed and maintained effective relationships with stakeholders, including suppliers, customers, and internal teams, to achieve operational objectives and exceed customer expectations.
- Implemented employee training programs to enhance skills and foster a culture of continuous improvement.
- Managed budgetary and financial aspects of operations, including forecasting, budget planning, and cost control measures.
General Manager
Papa Johns Pizza
Kamloops, Penticton And Prince George, BC
11.2010 - 04.2022
- Directed overall operations of 4 pizza chain locations, ensuring adherence to company policies, standards, and brand consistency.
- Developed and executed strategic plans to drive revenue growth, increase market share, and maximize profitability.
- Oversaw the recruitment, training, and performance management of a diverse team of 100 employees, fostering a positive work environment and ensuring high levels of employee engagement and productivity.
- Implemented effective cost control measures, resulting in reduced expenses and improved profit margins.
- Developed and implemented marketing strategies to increase brand awareness, drive customer traffic, and enhance customer loyalty.
- Monitored and analyzed key performance indicators (KPIs), such as sales, customer satisfaction, and food costs, and implemented corrective actions to achieve targets.
- Ensured strict compliance with food safety and sanitation regulations, maintaining high standards of cleanliness and hygiene.
- Established and maintained strong relationships with suppliers, negotiating favorable pricing, contracts, and terms to optimize purchasing and inventory management.
- Handled customer inquiries, complaints, and issues promptly, ensuring exceptional customer service and satisfaction.
- Conducted regular financial analysis, budgeting, and forecasting to drive financial performance and achieve financial goals.
Education
Some College (No Degree) -
St Lukes C of E
Skills
- Team Leadership
- Employee Training and Development
- Financial Management
- Key Performance Indicators
- Time Management
- Marketing
- Complex Problem-Solving
- Verbal and Written Communication
- Staff Management
- Budget Control
- Operations Management
- Customer Service
- Shift Scheduling
- Store Opening and Closing Procedures
- Inventory Management
- Accurate Cash Handling
Languages
- English, basic German
Certification
- Occupational First Aid Level 1
- Food Safe Level 1
- Serving it Right
Timeline
Assistant Store Manager
Buy Low Foods
09.2022 - Current
Operations Manager
Habitat for Humanity
04.2022 - 07.2022
General Manager
Papa Johns Pizza
11.2010 - 04.2022
Some College (No Degree) -
St Lukes C of E
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