Film, gaming, cooking
John Stine
Toronto,ON
Summary
Expert in customer relationship management and the ability to handle multiple projects simultaneously with a high degree of accuracy. Trained in conflict resolution and acting as liaison. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Detail-oriented team player with strong organizational skills.
Overview
20
20
years of professional experience
1
1
Language
Work History
Account Manager
Computer Methods International Corporation
Toronto, Ontario
05.2021 - 10.2022
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Listened attentively to client feedback to create stronger relations and shape business.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Events Coordinator
Electronic Products Recycling Association
Mississauga, ON
04.2016 - 02.2021
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Managed administrative logistics of events planning, including contract signing, event booking and event promotions.
- Liaised with marketing and PR colleagues to promote special events in social calendars, via internet and signage.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Managed event logistics and operations, including support staff.
Customer Care Representative
Ontario Electronic Stewardship
Toronto, ON
08.2012 - 04.2016
- Acted as OES knowledge base for all residents of Ontario, for business to business pickups and between event hosts and field reps.
- Contacted all stewards of electronics for compliancy.
- Identified and notified potential stewards of electronics.
- Maintained up to date mailing contact database.
- Assisted with writing and editing of standard operating procedures.
- Educated and trained new employees on best practices and customer care procedures.
- Entered customer interaction details in database to track requests, document problems and record solutions offered.
- Defused customer concerns with conflict and problem resolution skills.
Dispatcher
Rogers Communications
Toronto, ON
06.2011 - 06.2012
- Monitored location of technicians to make sure of appropriate staffing according to district.
- Made contact with customers when rescheduling appointments.
- Communicated with technicians throughout day to ensure work completion.
- Closed and opened service calls with applicable notation.
- Processed and evaluated information received, prioritized calls and dispatched required staff.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bachelor of Arts - Linguistics
Cornell University
Ithaca, NYSkills
- Networking skills
- Account management
- Event Planning
Interests
Timeline
Account Manager
Computer Methods International Corporation
05.2021 - 10.2022
Events Coordinator
Electronic Products Recycling Association
04.2016 - 02.2021
Customer Care Representative
Ontario Electronic Stewardship
08.2012 - 04.2016
Dispatcher
Rogers Communications
06.2011 - 06.2012
Bachelor of Arts - Linguistics
Cornell University
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