Film, gaming, cooking
John Stine
Toronto,ON
Summary
Expert in customer relationship management and the ability to handle multiple projects simultaneously with a high degree of accuracy. Trained in conflict resolution and acting as liaison. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Detail-oriented team player with strong organizational skills.
Overview
20
20
years of professional experience
1
1
Language
Work History
Account Manager
Computer Methods International Corporation
Toronto, Ontario
05.2021 - 10.2022
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Listened attentively to client feedback to create stronger relations and shape business.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Events Coordinator
Electronic Products Recycling Association
Mississauga, ON
04.2016 - 02.2021
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Managed administrative logistics of events planning, including contract signing, event booking and event promotions.
- Liaised with marketing and PR colleagues to promote special events in social calendars, via internet and signage.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Managed event logistics and operations, including support staff.
Customer Care Representative
Ontario Electronic Stewardship
Toronto, ON
08.2012 - 04.2016
- Acted as OES knowledge base for all residents of Ontario, for business to business pickups and between event hosts and field reps.
- Contacted all stewards of electronics for compliancy.
- Identified and notified potential stewards of electronics.
- Maintained up to date mailing contact database.
- Assisted with writing and editing of standard operating procedures.
- Educated and trained new employees on best practices and customer care procedures.
- Entered customer interaction details in database to track requests, document problems and record solutions offered.
- Defused customer concerns with conflict and problem resolution skills.
Dispatcher
Rogers Communications
Toronto, ON
06.2011 - 06.2012
- Monitored location of technicians to make sure of appropriate staffing according to district.
- Made contact with customers when rescheduling appointments.
- Communicated with technicians throughout day to ensure work completion.
- Closed and opened service calls with applicable notation.
- Processed and evaluated information received, prioritized calls and dispatched required staff.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bachelor of Arts - Linguistics
Cornell University
Ithaca, NYSkills
Networking skills
undefinedInterests
Timeline
Account Manager
Computer Methods International Corporation
05.2021 - 10.2022
Events Coordinator
Electronic Products Recycling Association
04.2016 - 02.2021
Customer Care Representative
Ontario Electronic Stewardship
08.2012 - 04.2016
Dispatcher
Rogers Communications
06.2011 - 06.2012
Bachelor of Arts - Linguistics
Cornell University
Similar Profiles
John StineJohn Stine
Account Manager at Computer Methods International CorporationAccount Manager at Computer Methods International Corporation
Amy MartinAmy Martin
Computer Programmer/Analyst at Computer Methods CorporationComputer Programmer/Analyst at Computer Methods Corporation
Vincent DraveckyVincent Dravecky
Flight Nurse at Air Methods CorporationFlight Nurse at Air Methods Corporation
Tamara MustafaTamara Mustafa
Care Coordinator (Care Access Representative) at CBI Home HealthCare Coordinator (Care Access Representative) at CBI Home Health
Renjana KrishnanRenjana Krishnan
Home Care Provider at Osprey Angels Home Care ServicesHome Care Provider at Osprey Angels Home Care Services