John Stephens
San Diego
Summary
Dynamic Lead Server at IHOP with a proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in POS operations and team leadership, I improved table turnover rates and implemented upselling techniques, ensuring compliance with food safety standards while fostering a positive dining experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Server
IHOP
06.2017 - Current
- Provided exceptional customer service to enhance dining experience.
- Assisted in menu knowledge and food pairings for patrons.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Adapted quickly to changing situations and customer needs.
- Supported team members during peak hours to optimize workflow.
- Processed payments efficiently, ensuring accurate transactions for guests.
- Engaged with customers to gather feedback and improve service quality.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
Education
High School Diploma -
Southwest High School
San Diego, CA06-2019
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- POS system operations
- Teamwork and collaboration
- High volume dining
- Cleanliness standards
- Customer service
- Safe food handling
Certification
Food Handlers Card
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Lead Server
IHOP
06.2017 - Current
High School Diploma -
Southwest High School
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