John Spear
Edmonton
Summary
Outgoing and sociable individual with a strong work ethic. Profound passion for the outdoors with extensive knowledge about geography, ecology, and Indigenous culture. Brings the ability to work independently or in a team or to lead a team. Considerable experience in customer service and guest relations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Assistant/Food Runner
Bridgette Bar
12.2023 - 08.2024
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Delivered customer orders promptly and with attention to detail and accuracy.
- Helped reduce turnover time for tables through quick yet thorough cleaning procedures.
Starbucks Assistant Manager
Pursuit
06.2022 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Liaised between senior management, Starbucks corporate representatives, and employees, communicating expectations and concerns.
- Resolved customers complaints quickly and effectively while maintaining a high level of professionalism.
- Trained new employees and provided continual guidance and support to seasoned employees.
Guest Relations Customer Service Representative
Calgary Zoo
05.2021 - 08.2021
- Maintained and organized large groups and queues through effective and clear public speaking.
- Sold admission tickets and handled large volumes of transactions utilizing POS systems and debit machines.
- Assisted customers with inquiries and resolved issues, enhancing customer satisfaction.
Education
Diploma - Conservation Biology
Northern Alberta Institute of Technology
Edmonton, AB04-2026
Bachelor of Arts - Major in Geography, Minor in Indigenous Studies
University of British Columbia
Vancouver04-2022
Skills
- Positive and friendly attitude
- Customer service and relations
- Team leadership
- Written and verbal communication
- Extensive knowledge in geography, ecology, Indigenous culture
- Critical thinking
Certification
- First Aid & CPR/AED level C, Canadian Red Cross, 2023 July
- Introduction to Biosafety, Public Health Agency of Canada, 2024 September
Timeline
Server Assistant/Food Runner
Bridgette Bar
12.2023 - 08.2024
Starbucks Assistant Manager
Pursuit
06.2022 - 03.2024
Guest Relations Customer Service Representative
Calgary Zoo
05.2021 - 08.2021
Diploma - Conservation Biology
Northern Alberta Institute of Technology
Bachelor of Arts - Major in Geography, Minor in Indigenous Studies
University of British Columbia
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