John Soto

• Collaborate with the General Manager to manage facility operations, staff performance, and financial accountability, including monthly review of P&L statements for accuracy and improvement opportunities.

• Support hiring, training, and development of team members in alignment with company guidelines and performance expectations.

• Ensure daily operations run smoothly, resolving employee and customer issues professionally and efficiently •Assist in facility Equipment & Safety audits and enforce compliance with internal policies, as well as county, state, EPA, and OSHA regulations.

• Foster strong relationships with customers, members, and sellers to drive satisfaction and loyalty.

• Monitor and lead staff performance using company metrics to achieve operational goals.

• Provide clear direction, coaching, and feedback to team members to ensure accountability, alignment, and foster positive employee relations.

• Excel in working effectively in both office and outdoor environments across diverse climates and weather conditions.

• Manage daily operations to enhance workflow efficiency and ensure timely service delivery.

• Oversaw daily field operations, ensuring adherence to safety and quality standards.
• Streamlined workflow processes, enhancing operational efficiency across multiple projects.
• Coordinated equipment maintenance schedules, reducing downtime and optimizing resource utilization.
• Mentored team members on best practices for field execution and safety compliance.
• Developed training materials for new hires, fostering a culture of continuous learning.
• Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
• Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.

• Led branch operations to ensure compliance with company policies and regulatory standards.
• Developed and implemented strategic plans to enhance customer service and satisfaction.
• Trained and mentored staff, fostering a culture of continuous improvement and professional growth.
• Analyzed branch performance metrics to identify areas for operational efficiency and cost reduction.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.