John Soliz
Arcata
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
5
5
years of professional experience
Work History
Banker
TriCounties Bank
05.2021 - 11.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Educated customers on features and benefits of banking products and services.
- Maintained friendly and professional customer interactions.
Assistant Manager
Papa Murphy's
01.2020 - 05.2021
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Coached new workers on store policies, pizza making, and dough preparation.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Target
08.2019 - 01.2020
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Environment Science And Management: GSP
Cal Poly Humboldt
ArcataSkills
- Banking relationship management
- Cash oversight
- Opening accounts
- Dual control vaults
- Reviewing documents
- Product promotion
- Cash management
- Loan sales
- Team collaboration
- Know your customer
- Customer services
- Customer relationships
Timeline
Banker
TriCounties Bank
05.2021 - 11.2024
Assistant Manager
Papa Murphy's
01.2020 - 05.2021
Cashier
Target
08.2019 - 01.2020
Bachelor of Science - Environment Science And Management: GSP
Cal Poly Humboldt
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