Agnes Salles
Toronto,Canada
Summary
With over a decade of professional experience, my passion lies in direct client engagement and aiding individuals in achieving their aspirations while fostering a positive self-perception. Throughout my career, I've been dedicated to delivering exceptional customer service, ensuring a memorable shopping experience, and building enduring customer relationships. My recent roles as a Hostess at a jewelry fair and in a bustling restaurant in Canada have provided invaluable learning experiences, enhancing my confidence, multitasking abilities, and adeptness in thriving within fast-paced, crowded environments. Currently pursuing a Business degree with a focus on Marketing in Canada, I am eagerly seeking a career opportunity that aligns with my ambition for professional growth, allowing me to apply my customer service expertise and adaptability in diverse settings to contribute effectively to an innovative organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hostess/Bartender/Greeter
DGS Events
10.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Backed up servers by checking on tables and retrieving items for guests.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Seasonal Store Associate
Winners
11.2023 - 02.2024
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Marketing Coordinator
Cartão de TODOS Londrina
11.2021 - 06.2023
- Responsable for indentify the target market, business partners and market trends
- Worked with social media and Facebook Ads, implementing campaigns to bring leads and potential clients
- Collaborate with sale manager creating dynamics, and motivation campaigns with team
- Assisted the general manager with tasked as required and participate weekly with meetings with other unities.
- Created reports and documents as requested
- Trained the sales team
- Managed and motivated employees to be productive and engaged in work.
Store Manager/Co-owner
Ariane Bahls Boutique
06.2015 - 11.2021
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor - Marketing
Pontificent University of Parana
Londrina, Parana, Brasil12.2027
Certificate - Business
Georgian College of Applied Arts And Technology
Toronto, ON09.2025
Bachelor in Human And Social Issues Studies - Law
State University of Londrina
Londrina, Parana, Brasil12.2014
Skills
- Service standard compliance
- Sales expertise
- Creative problem solving
- Relationship Building
- Customer Service
Certification
- Smart Serve Ontario - Set, 2023.
Timeline
Seasonal Store Associate
Winners
11.2023 - 02.2024
Hostess/Bartender/Greeter
DGS Events
10.2023 - Current
Marketing Coordinator
Cartão de TODOS Londrina
11.2021 - 06.2023
Store Manager/Co-owner
Ariane Bahls Boutique
06.2015 - 11.2021
Bachelor - Marketing
Pontificent University of Parana
Certificate - Business
Georgian College of Applied Arts And Technology
Bachelor in Human And Social Issues Studies - Law
State University of Londrina
- Smart Serve Ontario - Set, 2023.
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