John Simonetta
Toronto,Ontario
Summary
With over 8 years of project management experience in the IT sector, skills in software development, product ownership, and incident management have been honed. Additionally, more than 8 years of experience in full cycle technical recruitment, consistently placing candidates with clients in various industries such as physicians, information technology, defense, and space. Track record showcases ability to develop, manage, and motivate cohesive teams that consistently achieve objectives, surpassing key performance indicators (KPIs). Strong background in business management fortified by real-world technical expertise and a customer-centric work ethic. Proactive decision-maker excelling in executing projects and driving process improvements even in challenging business environments. Extensive experience spanning over 15 years engaging with senior management individuals, managing delivery processes, facilitating requirements gathering, and conducting client-facing meetings. Excel in motivating, training, and mentoring teams to exceed expectations and deliver solutions. Proficient in Microsoft Office tools with 15 years of experience in developing delivery plans, tracking projects, and creating documentation and workflow diagrams. Additionally, 8 years of experience managing issue tracking and corporate wiki using various products such as Quality Center, HP Application Life Cycle Management (ALM), ServiceNow, Atlassian Jira, Zoho, and Confluence.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Program/Project Manager
Dream Payments
04.2024 - 12.2024
- Successfully managed 6 different Insurance clients through multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Facilitated workshops to collect project requirements and user feedback.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Physician Recruitment Specialist
Goodwill Staffing & Recruitment
11.2023 - 02.2024
- Managed approximately 50 incoming/outgoing calls, emails from prospective travel nursing candidates.
- Launched a physician recruitment division focused on placing international medical students with Canadian municipalities.
- Conducted interviews to assess candidates’ skills, experience, and cultural fit.
- Proactively sourced candidates through diverse platforms, building a strong talent pool.
- Negotiated vendor contracts, securing favorable terms.
- Presented service offerings to municipal healthcare associations, highlighting tailored benefits.
- Guided international physicians on immigration and medical licensing.
- Built and maintained relationships with key stakeholders to support recruitment initiatives.
- Screened resumes, conducted interviews, and performed reference. checks.
Deployment Manager/ Project Manager
Bell Canada
03.2022 - 03.2023
- .Joined team of contractors responsible for third-party validation of BRS Program deliverables.
- Yearly deliverables exceed 120 million and delivered via twenty + project releases.
- Responsible for delivery of 100+ individual overnight deployments of software, middleware, server updates and/or new projects to Bell Canada Production environment.
- I have effectively executed and managed deployment activities within project teams across multiple projects, assuming accountability for all project-related activities and team members.
- The scope of the deployment encompassed communication planning and execution, as well as conducting risk and impact assessments for adoption.
- Additionally, I collaborated with cross-functional project teams to provide consultation on deployment approaches, strategies, and plans.
- I upheld relationships between the Deployment team and Business Solution Program teams, overseeing the activities of Deployment Analysts, Senior Analysts, and Managers involved in projects.
- Additionally, I provided performance management feedback and guidance to ensure effective project execution and team development.
- I served as the escalation point for the program regarding deployment-related matters, addressing and resolving issues promptly to ensure the smooth progress of projects and initiatives.
- I consistently disseminated project information and resource requirements across the entire Deployment management team to ensure alignment and effective resource allocation throughout projects.
- I offered strategic guidance on solution deployment, entailing the development and validation of deployment approaches for technology solutions.
- This involved crafting plans for adoption, training, and communication to ensure seamless implementation and user acceptance.
- I developed risk mitigation strategies, identifying and resolving deployment risks to support robust quality and risk management processes.
- This included proactive measures to address potential challenges and ensure the overall success of the deployment phase.
- I facilitated communication between product and client management teams to define a deployment continuity plan for technology solutions.
- This involved coordinating efforts to ensure seamless transition and ongoing support for client’s post-deployment.
- I cultivated an advanced understanding of deployment and organizational processes, standards, and methodologies, assuming the role of a Subject Matter Expert (SME) in deployment practices.
- Improved overall deployment success rate with thorough pre-release testing and validation procedures.
- Developed comprehensive post-deployment analysis tools, increasing visibility into the performance of new system features and functionality.
- Played a critical role in achieving company-wide compliance with industry standards and regulatory requirements by ensuring all deployments adhered to established policies and procedures.
Processing Supervisor Team Lead
Statistics Canada
04.2021 - 09.2021
- Responsible for leading a team of 15 agents in the National Statistics Canada distributed call center
- I initiated remote computer processing activities, which encompassed tasks such as keying, edits, and coding, to facilitate efficient data management and processing
- I ensured that all operators received thorough and accurate training before they began answering calls, promoting excellence in customer service and efficient call handling
- I conducted follow-ups with employees who exhibited knowledge gaps and assessed whether additional training was necessary to address any deficiencies and ensure proficiency in their roles
- I provided training sessions as necessary, catering to the specific needs and skill development requirements of employees to enhance their performance and capabilities
- I conducted performance evaluations to assess employee contributions, provide constructive feedback, and identify areas for growth and development within the organization
- I monitored daily operational activities for employees by leveraging a variety of reports, enabling effective oversight and management of day-to-day workflows and performance metrics
- I conducted assessments to identify opportunities for productivity improvement and recommended strategies for enhancement
- Additionally, I escalated issues that required further investigation, ensuring timely resolution of challenges impacting productivity
- Skills: Project Management, Vendor Management, Budget management, Risk assessment, Change Management, SDLC (Software Development Life Cycle), Remedy, HP Quality Centre, Microsoft Office, Visio, Project, Amdocs Ensemble CRM
Owner /Project Manager
Station Zebra News
05.2018 - 12.2020
- Company Overview: 24/7 Online news aggregator focused on world events, chat room engagement and content specific broadcasts utilizing Periscope, Discord and Twitch broadcasting platforms
- Developed engaging content based on current news events to drive audience engagement and increase website traffic
- Researched and analyzed trending topics to identify relevant news stories for content creation
- Collaborated with the editorial team to brainstorm ideas and develop content calendars aligned with current events
- Implemented SEO strategies to optimize content for search engines and improve visibility
- Monitored performance metrics and analytics to track content effectiveness and identify areas for improvement
- Produced high-quality broadcast content, overseeing all aspects of production from concept to final delivery
- Hosted individual broadcasts, moderated debates between guests
- Developed call in show format and schedule
- Integrated several platform specific view engagement tools with main broadcast
- Recruited and trained platform moderators
- 24/7 Online news aggregator focused on world events, chat room engagement and content specific broadcasts utilizing Periscope, Discord and Twitch broadcasting platforms
- Skills: Project Management, Budget Management, Change Management, Marketing, Broadcasting
Project Manager
Abilis Solutions - Bell Canada
05.2016 - 12.2016
- Was responsible for third party review and reporting on internal Bell change management initiatives
- Coordinated output of distributed IT teams into status reports as teams transitioned from Waterfall to Agile Development framework
- Facilitated communications between distributed IT teams within Bell Canada
- Recommended solutions and assisted in removing roadblocks between teams transitioning between Waterfall and Agile framework
- Reported to senior management on the progress of existing, ongoing project transition between Waterfall and Agile framework
- Skills: Project Management, Vendor Management, Risk assessment, Change Management, HP Quality Centre, Microsoft Office, Visio, Amdocs Ensemble CRM
Recruitment Coordinator
Inteloom Inc
06.2015 - 12.2015
- Responsible for identifying, attracting, and onboarding new hires
- Developed job description and job qualifications based on organizational requirements
- Identified qualified candidates using internet sourcing techniques
- Evaluated and interviewed qualified applicants
- Arranged management interviews by coordinating schedules
- Tracked and reported key metrics designed to measure and predict staffing activity
- Actively participated in all staffing related activities
- Skills: Project Management, Relationship Building, Technical Recruiting, IT Recruitment, ATS, Sourcing, Communication, Problem Solving, Screening Resumes
Product Owner
Lixar BDO
02.2012 - 10.2014
- Responsible for managing ongoing multiple products through the software development cycle
- Managed team of distributed developers responsible for parallel software releases for thirty + custom software solutions
- Collaborated with customers on developing solutions/workarounds for production incidents
- Managed and coordinated software deployments to Production environments
- Managed and coordinated software deployment for multiple testing environmental updates
- Analyzed operational incident to determine next course of action
- Reported to Senior stakeholders existing issues and recommended solutions
- Translated customer requirements into development specifications
- Build relationships with internal and external teams
- Measured multiple concurrent releases to ensure quality
- Provided project estimates and change requests to stakeholders
- Provided leadership to the development team
- Skills: Agile Methodologies
- Supervisory Skills
- Relationship Building
- IT Recruitment
- Incident Management
- Sourcing
- Communication
- Problem Solving, Business Analysis
Product Support Team Leader
Lixar BDO
11.2008 - 01.2012
- Responsible for leading a team of support developers tasked with providing 24 x 7 incident and development support for critical enterprise and custom-built software solutions
- Managed incidents with customers and provided timelines for resolution
- Provided technical diagnosis of incidents and potential system impacts
- Provided analysis and recommended temporary solutions minimizing service disruptions
- Directed and assigned incident investigations to development support teams
- Managed incident solutions with customers and external development teams
- Facilitated and participated in SDS reviews
- Managed customer change requests and provided cost estimates
- Participated on incident calls with clients and external development teams
- Motivated internal teams to provide stellar customer service and deliver world class solutions
- Skills: Agile Methodologies
- Supervisory Skills
- Relationship Building
- ATS
- Incident Management
- Sourcing
- Communication
- Problem Solving
- Business Analysis
Recruitment Coordinator
Lixar BDO
09.2006 - 11.2008
- Responsible for identifying, attracting, and onboarding new hires
- Developed job description and job qualifications based on organizational requirements
- Identified qualified candidates using internet sourcing techniques
- Evaluated and interviewed qualified applicants
- Arranged management interviews by coordinating schedules
- Tracked and reported key metrics designed to measure and predict staffing activity
- Actively participated in all staffing related activities
- Skills: Project Management, Relationship Building, Technical Recruiting, IT Recruitment, ATS, Sourcing, Communication, Problem Solving, Screening Resumes
Owner Operator
THE URBAN BED & BREAKFAST
01.2003 - 04.2005
Technical Recruiter
MONTAGE DMC
07.2001 - 01.2003
Recruitment Specialist
CALIAN GROUP LTD.
07.1998 - 07.2001
Technical Recruiter
AEROTEK/TEKSYSTEMS
11.1998 - 12.1999
Community Development Director
OTTAWA SENATORS HOCKEY CLUB
09.1995 - 09.1998
Personnel Specialist
PN2 UNITED STATES NAVY
08.1990 - 08.1998
Education
Associate Degree - Marketing
Indiana University
Skills
- Project management
- Strategic Project Planning
- Project Planning Expertise
- Project Timeline Management
- Risk Mitigation Strategies
- Supplier Relationship Management
- Change Process Optimization
- Resource Capacity Management
- Incident Resolution Expertise
- Collaborative Team Management
- Effective Communication
- Cross-Functional Collaboration
- Analytical Problem Solving
- Effective Conflict Management
- Emotional Awareness
- Diversity Initiatives
Certification
- Generative AI training, 04/2025, Ongoing
- Numerous LinkedIn Learning Modules, 04/2024, Completed
Security Clearance
Confidential, Statistics Canada 2021
Timeline
Program/Project Manager
Dream Payments
04.2024 - 12.2024
Physician Recruitment Specialist
Goodwill Staffing & Recruitment
11.2023 - 02.2024
Deployment Manager/ Project Manager
Bell Canada
03.2022 - 03.2023
Processing Supervisor Team Lead
Statistics Canada
04.2021 - 09.2021
Owner /Project Manager
Station Zebra News
05.2018 - 12.2020
Project Manager
Abilis Solutions - Bell Canada
05.2016 - 12.2016
Recruitment Coordinator
Inteloom Inc
06.2015 - 12.2015
Product Owner
Lixar BDO
02.2012 - 10.2014
Product Support Team Leader
Lixar BDO
11.2008 - 01.2012
Recruitment Coordinator
Lixar BDO
09.2006 - 11.2008
Owner Operator
THE URBAN BED & BREAKFAST
01.2003 - 04.2005
Technical Recruiter
MONTAGE DMC
07.2001 - 01.2003
Technical Recruiter
AEROTEK/TEKSYSTEMS
11.1998 - 12.1999
Recruitment Specialist
CALIAN GROUP LTD.
07.1998 - 07.2001
Community Development Director
OTTAWA SENATORS HOCKEY CLUB
09.1995 - 09.1998
Personnel Specialist
PN2 UNITED STATES NAVY
08.1990 - 08.1998
Associate Degree - Marketing
Indiana University
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