John Serrano
Edmonton,AB
Summary
Accomplished leader with extensive experience at Alberta Health Services, AHS, adept in operational and production management and hands-on leadership. Excelled in enhancing team productivity and morale, achieving high-quality standards in fulfillment of orders for patient care. Proficient in Oracle, demonstrated exceptional problem-solving abilities, ensuring seamless processes and efficient employee training.
Overview
7
7
years of professional experience
Work History
Stores II/Lead Hand
Alberta Health Services, AHS
02.2024 - Current
- Provided leadership, training, and support to team members, fostering a high-performance and fast paced environment focused on meeting daily productivity and quality targets.
- Supervised and managed a team of 40+ employees, ensuring the efficient and accurate picking, packing, and distribution of medical orders across hospitals in Alberta for patient care.
- Actively inspired and motivated employees to maintain high levels of morale and productivity, recognizing that the demanding nature of the work requires sustained focus and effort.
- Monitored daily operations to ensure all employees adhered to strict guidelines and quality standards, ensuring timely fulfillment of thousands of orders daily.
- Collaborated closely with other departments within the warehouse to resolve issues, streamline processes, and ensure seamless order fulfillment.
- Led by example by actively participating in hands-on tasks, demonstrating a strong work ethic and commitment to the team's success, even during peak workloads.
Stores I
Alberta Health Services, AHS
07.2017 - 01.2024
- Collaborated effectively with staff across multiple sites to ensure timely fulfillment of orders required for patient care.
- Demonstrated efficient and precise strategies with putting away products from receiving to appropriate locations.
- Accurate and efficient in picking orders or material transfers.
- Keep track and fulfill urgent/ non-urgent orders from different sites
- Identified issues in regards to products in warehouse, analyzed information and provided solutions to problems.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Effectively allocated tasks during high-traffic times to keep operations running smoothly
- Skilled at working independently and collaboratively in a team environment.
- Completed in-depth training and adept on Oracle and various computer programs.
Education
2-year Diploma Program - Power Engineering (4th Class)
Northern Alberta Institute of Technology
Edmonton05.2016
Skills
- Operational and Production management
- Hands-on Leadership
- Employee training and development
- Problem solving and issue resolution
- Oracle expertise and handheld device
- Shipping and Receiving
- Shift Scheduling
Timeline
Stores II/Lead Hand
Alberta Health Services, AHS
02.2024 - Current
Stores I
Alberta Health Services, AHS
07.2017 - 01.2024
2-year Diploma Program - Power Engineering (4th Class)
Northern Alberta Institute of Technology
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