John Schroth
Toronto,ON
Summary
Professional in rental industry, prepared for technician responsibilities. Proven track record in equipment maintenance, customer support, and troubleshooting. Highly collaborative, flexible team player known for achieving operational goals and adapting to changing demands. Skilled in diagnostics, repair, and client communication.
Overview
12
12
years of professional experience
Work History
Lead Rental Technician
The Home Depot
03.2024 - Current
- Increased return business through exceptional customer service and building rapport with clients.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Streamlined equipment maintenance for increased reliability and improved customer experience.
- Maintained a clean and organized workspace, ensuring safety for staff and customers alike.
Mobile Service Technician
The Home Depot
12.2022 - 03.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with team members to maintain a high level of quality in repair services.
- Promoted safety awareness within the team, adhering to strict guidelines while performing repairs or installations.
- Improved customer satisfaction by providing timely and efficient mobile service repairs.
Tool Rental Technician
The Home Depot
04.2013 - 12.2022
- Contributed to a positive work atmosphere by collaborating effectively with colleagues across various departments.
- Maintained a clean and organized workspace, promoting a safe environment for staff and customers alike.
- Developed user-friendly instructional materials for customers to reference when operating rented tools safely.
- Supplied information about rental items to inform customers of tool availability and operation.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Implemented preventative maintenance plans to extend the lifespan of rental tools, reducing replacement costs.
- Trained new team members on company policies, safety procedures, and proper use of tools and equipment.
Skills
- Customer support
- Time management
- Task prioritization
- Safety procedures
- Shop housekeeping
- Diagnostic skills
- Equipment Repair
- Rental market
- Teamwork
Languages
English
Native or Bilingual
Timeline
Lead Rental Technician
The Home Depot
03.2024 - Current
Mobile Service Technician
The Home Depot
12.2022 - 03.2024
Tool Rental Technician
The Home Depot
04.2013 - 12.2022
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