john sanyi
Brantford,ON
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Eneo Cameroon
Yaounde, Saskatchewan
01.2000 - 03.2020
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Education
Bachelor of Science - Electrical Engineering
University of Sierra Leone
Freetown08-1984
Skills
- Metric tracking
- Training and mentoring
- Complaint resolution
- Staffing coordination
Affiliations
- Sports
- Community labor
Certification
- Dale Carnegie Training (Training de Communication et Leadership)
- Dale Carnegie Training (Vente et Avantage Commercial)
- Attestation formation Leaders Emergents
- Attestation de formation sur le “Customer Care”
Languages
English
Professional
French
Limited
Timeline
Customer Service Manager
Eneo Cameroon
01.2000 - 03.2020
Bachelor of Science - Electrical Engineering
University of Sierra Leone
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