John Salas
San Pablo
Summary
Dynamic manager with a proven track record at The Salvation Army Thrift Store, excelling in team leadership and customer service. Enhanced operational efficiency through effective decision-making and cross-functional teamwork, resulting in improved customer satisfaction. Skilled in workforce management and adept at fostering positive relationships, driving employee engagement, and achieving business goals.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Manager
The Salvation Army Thrift Store
11.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
The Salvation Army Thrift Store
01.2023 - Current
- Supervised daily operations to achieve performance, quality, and service targets.
- Maintained clean, safe, and organized store environment to elevate customer experience.
- Fostered positive work environment by developing strong relationships with staff.
- Monitored cash intake and deposit records to enhance accuracy and reduce discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Electrician
Factory O.s
01.2022 - 12.2022
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Studied building schematics to determine location of wiring and equipment.
- Examined electrical units for loose connections and broken insulation.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
Plumber
Factory O.s
06.2019 - 12.2021
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Collaborated with contractors and architects to design efficient plumbing solutions for new projects.
- Cut and drilled holes in walls to permit passage of pipes.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Backroom Team Member
Target
02.2016 - 12.2018
- Placed backroom labels and RFID tokens to easily identify proper placement of stock.
- Supported sales floor operations during peak hours to provide exceptional customer service when needed.
- Maintained a strong work ethic, consistently arriving on time and demonstrating reliability throughout tenure as a Backroom Team Member.
- Facilitated smooth shipping and receiving processes by accurately completing paperwork, verifying shipment contents, and promptly processing incoming items.
- Collaborated with team members to complete tasks efficiently and meet daily productivity goals.
- Assisted in training new team members, sharing knowledge and expertise to ensure their success within the role.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Supervised and trained new staff in performing census.
- Created and enforced detailed organization processes to increase quality and service standards.
- Prepared and checked outbound shipments for accuracy.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Education
GED -
Sterling Adult School
Sterling, CO02-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Staff management
- Cross-functional teamwork
- Customer relationship management
- Attention to detail
- Computer skills
- Workforce management
- Performance management
Timeline
Manager
The Salvation Army Thrift Store
11.2024 - Current
Assistant Manager
The Salvation Army Thrift Store
01.2023 - Current
Electrician
Factory O.s
01.2022 - 12.2022
Plumber
Factory O.s
06.2019 - 12.2021
Backroom Team Member
Target
02.2016 - 12.2018
GED -
Sterling Adult School
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