John Rowland

• Managed daily operations of sales, service, retail, and finance.
• Enjoyed making dealerships profitable with training and implementing the right processes
• Enhanced employee retention, providing ongoing training and development opportunities.
• Delivered exceptional customer experiences through personalized service tailored to model or type of RV purchase.
• Monitored financial performance, set goals and controlled expenses to provide financial long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on proper practices, and company processes.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance with product knowledge.
• Supervised and maintained exciting merchandise displays on the lot to catch attention of customers.
• Negotiated price with customers to increase front and backend end gross.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Upheld company policies and implemented standards fairly.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Streamlined sales processes for improved efficiency, resulting in higher profitable close rates.
• Maintained extensive knowledge of company products and services.
• Exceeded sales quotas and increased profitability through effective sales strategy.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Increased profit margins by effectively controlling budget and overhead by selling inventory quickly.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.

.

• Overseen daily operations of sales, service, parts, and finance
• Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
• Fostered a positive work environment to improve team morale and productivity levels.
• Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
• Conducted comprehensive competitor analyses to identify market trends and capitalize on emerging opportunities.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Provided on-the-job training to newly hired workers and team members.
• Worked outside in all weather conditions.
• Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
• Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
• Maintained organized work area by cleaning and removing hazards.
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.