Summary
Overview
Work History
Education
Skills
Timeline
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John Ross

Nelson

Summary

I've consistently exceeded guest expectations with a perfect record of customer satisfaction based on online booking reviews. My expertise includes proficient use of reservation software and a team player attitude, ensuring operational excellence. My goal is always to entice guests to return and book with us again.

Overview

17
17
years of professional experience

Work History

Skilled Construction Labourer

Chandos Construction
12.2024 - Current
  • Utilized hand and power tools to complete construction projects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.

Concierge Manager

Mountain Hound Inn (Oak Hotel)
08.2019 - 04.2022
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
  • Implemented and developed ticketing support and phone systems.
  • Increased return visits by consistently exceeding guest expectations through attentive service and tailored recommendations.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Assisted with luggage handling, valet services and concierge services.

Front Desk Concierge

Miraloma Hotel
09.2007 - 08.2008
  • Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
  • Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized reservation software proficiently to manage bookings and track important guest details accurately.

Education

Cinematography

Capilano University
North Vancouver
05-2013

Skills

  • Exceptional communication
  • Guest relations
  • Problem solving
  • Team player attitude
  • Attention to detail
  • Strong multitasking

Timeline

Skilled Construction Labourer

Chandos Construction
12.2024 - Current

Concierge Manager

Mountain Hound Inn (Oak Hotel)
08.2019 - 04.2022

Front Desk Concierge

Miraloma Hotel
09.2007 - 08.2008

Cinematography

Capilano University

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John Ross