Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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John Rodopoulos

Summary

With a proven track record at Torpark LTD, I excel in conflict resolution and effective problem-solving, showcasing my ability to manage crises with composure. My experience spans diverse roles, where I've honed exceptional customer service and safety protocol adherence, making me a reliable asset

Overview

10
10
years of professional experience
1
1
Certification

Work History

Car Park Attendant

Torpark LTD
01.2015 - Current
  • Providing Assistance to a Diverse Customer Base : Excelled in serving a multicultural clientele with professionalism and respect, ensuring each interaction was handled with cultural sensitivity and understanding.
  • Conflict Resolution with Dissatisfied Customers : Demonstrated expertise in de-escalating tense situations with customers, employing patience and effective communication skills to resolve conflicts amicably, mirroring essential conflict resolution skills in policing.
  • Implementing Parking Policies Fairly and Consistently : Applied parking rules uniformly to all customers, maintaining a fair and just approach akin to the principles of law enforcement.
  • Managing Emergency Situations : Responded promptly and calmly to emergencies such as accidents or medical events within the carpark, showcasing my ability to stay composed and take decisive action during crises.
  • Navigating Cultural Sensitivities : Displayed an acute awareness of cultural differences, adapting my service approach to respect and accommodate diverse perspectives and needs.
  • Maintaining Professional Demeanor Under Stress : Proven ability to handle high-pressure situations, especially during peak hours, while maintaining a professional and calm demeanor.
  • Assisting Customers with Special Needs : Provided dedicated assistance to customers with disabilities or mental health challenges, demonstrating empathy and a commitment to inclusive service.
  • Effective Communication Across Language Barriers : Utilized clear, simple language and non-verbal cues to bridge communication gaps with non-English speaking customers, ensuring effective and respectful interactions.
  • Monitoring for Safety and Security : Vigilantly monitored the carpark for suspicious activities or safety hazards, employing observational skills akin to those used in surveillance and policing.
  • Problem-Solving for Parking Issues : Creatively and efficiently resolved issues related to parking space shortages or vehicle lock-outs, applying strong problem-solving abilities.
  • Record Keeping and Reporting Incidents : Accurately documented incidents and activities in the carpark, an essential skill that parallels report writing in police work.
  • Promoting Inclusive Parking Policies : Advocated for and helped implement parking policies that ensured accessibility and inclusivity for all customers.

Grip

IASTE 873
04.2022 - 08.2022

· Collaborating with Diverse Team Members : Played a key role in a multicultural team, coordinating effectively to achieve seamless stage setups. Developed strong interpersonal skills by working with individuals from various backgrounds, fostering an inclusive and collaborative work environment.

· Problem-Solving Under Pressure : Demonstrated exceptional ability to address and resolve technical and logistical challenges rapidly. Skilled in making quick decisions to ensure uninterrupted show execution, mirroring the quick thinking required in police work.

· Professional Communication with Artists and Directors : Established and maintained clear, respectful, and professional lines of communication with a diverse range of artists and directors. Excelling in adapting communication styles to suit different individuals and situations.

· Ensuring Safety of Performers and Crew : Implemented and monitored comprehensive safety protocols, mirroring the responsibility for public safety in policing. Regularly conducted risk assessments and safety briefings to ensure a hazard-free environment.

· Adapting to Diverse Artistic Visions : Skillfully adapted to various cultural expressions and artistic ideas, demonstrating flexibility and open-mindedness. This experience honed my ability to appreciate and incorporate diverse perspectives.

· Managing Stress in Fast-Paced Environments : Excelled in maintaining composure and efficiency under tight deadlines and high-pressure situations, akin to the de-escalation skills crucial in policing.

· Dealing with Unexpected Changes : Adapted quickly to unforeseen changes in stage requirements, showcasing agility and resilience – skills that are invaluable in dynamic law enforcement situations.

· Ensuring Inclusivity in Stage Setups : Prioritized inclusivity, ensuring that stage designs and arrangements accommodated the diverse needs of performers and audience members alike.

· Working with Special Effects Safely : Handled pyrotechnics and other special effects while strictly adhering to safety protocols, demonstrating an acute awareness of the importance of safety measures.

· Mental Agility in Problem-Solving : Employed innovative thinking to overcome various challenges in stage setup, reflecting the critical thinking and problem-solving skills essential in policing.

· Interpersonal Skills with External Vendors : Fostered strong relationships with suppliers and vendors, utilizing effective communication and negotiation skills to ensure timely and cost-effective deliveries.

· Supporting Artists with Special Needs : Provided tailored support to performers with specific mental health or physical requirements, showing empathy, patience, and understanding.

Courier Driver

Xynergy Xpress
06.2018 - 12.2019
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Education

Graduate Certificate - Motorcycle & Powersports Product Repair Techniques

Centennial College
Scarborough, None
04-2023

No Degree - Motive Power Truck & Coach Technician

Centennial College
Scarborough, None
04-2021

High School Diploma -

Northern Secondary
Toronto, ON
06-2019

Skills

  • Works well independently and/or in a team setting
  • Exceptional customer service, people, and relationship building skills
  • Highly reliable and trustworthy
  • strong work ethic
  • Great attention to detail
  • CPR & First aid level C
  • Reliability and punctuality
  • Effective problem solving
  • Conflict resolution

Languages

Greek
Elementary
English
Native or Bilingual

Certification

  • Class G & M license with 0 demerit points
  • Pal Firearms License
  • online personal development courses
  • -Intimate Partner Violence 101
  • -communications during crisis
  • -Conflict De-escalation for Mental Health or Dementia Care
  • -Indigenous Gladue Report
  • -Homelessness and Marginalized Groups
  • -Verbal De-escalation and Active Listening
  • -Understanding of the Development of Gender Identity and Sexuality
  • Understanding Schizophrenia - Causes, symptoms, diagnosis and treatment


Timeline

Grip

IASTE 873
04.2022 - 08.2022

Courier Driver

Xynergy Xpress
06.2018 - 12.2019

Car Park Attendant

Torpark LTD
01.2015 - Current

Graduate Certificate - Motorcycle & Powersports Product Repair Techniques

Centennial College

No Degree - Motive Power Truck & Coach Technician

Centennial College

High School Diploma -

Northern Secondary
John Rodopoulos