Proven poker manager with expertise in promotions coordination, customer service, and staff training. Committed to maintaining operational integrity and enhancing player satisfaction through effective mentoring and conflict resolution.
Overview
27
27
years of professional experience
Work History
Poker Manager
Jamul Casino Resort
San Diego, CA
12.2018 - Current
Supervised daily operations of poker games, ensuring compliance with gaming regulations and policies.
Trained and mentored new dealers to enhance performance and uphold service standards.
Resolved player disputes efficiently, maintaining a positive gaming environment.
Coordinated game schedules and staffing to optimize operational efficiency.
Table Games Floor Supervisor
Viejas Casino
Alpine, CA
04.2017 - 12.2018
Supervised daily operations of table games, ensuring adherence to gaming regulations and policies.
Trained and mentored staff on game rules, customer service standards, and conflict resolution techniques.
Analyzed game performance data to identify trends, enhancing player engagement and satisfaction.
Coordinated with management to implement operational improvements, increasing efficiency across the gaming floor.
Poker Room Shift Manager
Thunder Valley Casino And Resort
Lincoln, CA
04.2010 - 04.2017
Supervised daily operations of poker room, ensuring compliance with gaming regulations and company policies.
Trained and mentored staff on customer service best practices to enhance guest experience.
Coordinated scheduling and staffing to maintain optimal coverage during peak hours.
Implemented process improvements that increased efficiency in game management and dealer performance.
Poker Supervisor
Sycuan Casino Resort
El Cajon, CA
12.2005 - 04.2010
Supervised daily poker operations, ensuring compliance with gaming regulations and company policies.
Trained and mentored staff on game rules, customer service standards, and operational procedures.
Monitored table games for integrity, addressing disputes and maintaining a fair gaming environment.
Developed and implemented strategies to enhance player engagement and promote poker tournaments.
Slot Floor Person
Barona Casino
Lakeside, CA
03.1999 - 04.2005
Monitored gaming floor operations to ensure compliance with regulations and company standards.
Assisted patrons with slot machine issues, providing prompt resolutions to enhance customer satisfaction.
Conducted routine inspections of slot machines for maintenance needs, ensuring optimal performance and availability.
Trained new staff on gaming floor protocols and customer service best practices for improved team efficiency.