Summary
Overview
Work History
Education
Skills
Timeline
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John Rochfort

San Diego

Summary

Proven poker manager with expertise in promotions coordination, customer service, and staff training. Committed to maintaining operational integrity and enhancing player satisfaction through effective mentoring and conflict resolution.

Overview

27
27
years of professional experience

Work History

Poker Manager

Jamul Casino Resort
San Diego, CA
12.2018 - Current
  • Supervised daily operations of poker games, ensuring compliance with gaming regulations and policies.
  • Trained and mentored new dealers to enhance performance and uphold service standards.
  • Resolved player disputes efficiently, maintaining a positive gaming environment.
  • Coordinated game schedules and staffing to optimize operational efficiency.

Table Games Floor Supervisor

Viejas Casino
Alpine, CA
04.2017 - 12.2018
  • Supervised daily operations of table games, ensuring adherence to gaming regulations and policies.
  • Trained and mentored staff on game rules, customer service standards, and conflict resolution techniques.
  • Analyzed game performance data to identify trends, enhancing player engagement and satisfaction.
  • Coordinated with management to implement operational improvements, increasing efficiency across the gaming floor.

Poker Room Shift Manager

Thunder Valley Casino And Resort
Lincoln, CA
04.2010 - 04.2017
  • Supervised daily operations of poker room, ensuring compliance with gaming regulations and company policies.
  • Trained and mentored staff on customer service best practices to enhance guest experience.
  • Coordinated scheduling and staffing to maintain optimal coverage during peak hours.
  • Implemented process improvements that increased efficiency in game management and dealer performance.

Poker Supervisor

Sycuan Casino Resort
El Cajon, CA
12.2005 - 04.2010
  • Supervised daily poker operations, ensuring compliance with gaming regulations and company policies.
  • Trained and mentored staff on game rules, customer service standards, and operational procedures.
  • Monitored table games for integrity, addressing disputes and maintaining a fair gaming environment.
  • Developed and implemented strategies to enhance player engagement and promote poker tournaments.

Slot Floor Person

Barona Casino
Lakeside, CA
03.1999 - 04.2005
  • Monitored gaming floor operations to ensure compliance with regulations and company standards.
  • Assisted patrons with slot machine issues, providing prompt resolutions to enhance customer satisfaction.
  • Conducted routine inspections of slot machines for maintenance needs, ensuring optimal performance and availability.
  • Trained new staff on gaming floor protocols and customer service best practices for improved team efficiency.

Education

Bachelor of Arts - Political Science

University California San Diego
La Jolla, CA
06.2000

Skills

  • Integrity and honesty
  • Stress tolerance
  • Security awareness
  • Promotions coordination

Timeline

Poker Manager

Jamul Casino Resort
12.2018 - Current

Table Games Floor Supervisor

Viejas Casino
04.2017 - 12.2018

Poker Room Shift Manager

Thunder Valley Casino And Resort
04.2010 - 04.2017

Poker Supervisor

Sycuan Casino Resort
12.2005 - 04.2010

Slot Floor Person

Barona Casino
03.1999 - 04.2005

Bachelor of Arts - Political Science

University California San Diego
John Rochfort