JOHN ROBERT LU
Tarlac City,Philippines
Summary
Licensed Mechanical Engineer with strong background in automotive wiring design, HVAC systems, and technical support. Passionate about innovative engineering solutions and continuous improvement. Successfully led multiple initiatives to improve process efficiency and product quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Engineer I – Technical Support
Emerson Electric Asia ROHQ
11.2022 - Current
- Provided timely and effective technical support to Quality Systems (QS) counterparts and global customers via phone and email.
- Diagnosed and resolved customer issues involving compressors and condensing units through guided troubleshooting and root cause analysis.
- Performed HVAC load calculations and collaborated with internal teams to refine system designs based on field requirements.
- Monitored, tracked, and responded to technical inquiries using case management tools, ensuring high customer satisfaction and response quality.
- Drafted and continuously updated technical guides and documentation to support customers and reduce support request volume.
- Collaborated with engineering and R&D teams for escalations, providing field insights to influence product improvement.
- Actively contributed to continuous improvement initiatives, including Waste Walk programs and technical process streamlining.
- Delivered hands-on reports and feedback to point-of-contact (POC) and QS leadership to enhance technical operations.
- Engaged in career development programs, technical upskilling, and internal knowledge-sharing sessions.
- Supported product testing, documentation updates, and improvement of troubleshooting procedures.
- Assisted in training junior support staff and field technicians on best practices and support workflows.
Design Engineer – Automotive Wiring Harness
International Wiring Harness Philippines
04.2021 - 04.2022
- - Designed and inspected automotive wiring harnesses to meet quality standards.
- - Collaborated with production and design teams to resolve design-production issues.
- - Conducted risk assessment and countermeasure planning for mass production.
- - Participated in regular improvement meetings with Japanese OEM clients.
- - Identified appropriate automotive parts and their applicable wiring structures.
Education
Bachelor of Science - Mechanical Engineering
Tarlac State University
07.2020
Skills
- Microsoft Office Suite
- HVAC Design & Load Calculation
- Automotive Wiring Design
- Microcontroller Programming (Basic)
- Technical Troubleshooting
- Report Writing & Customer Communication
- Application support
Certification
- Basic Programming – Udemy (July 2019 – October 2023)
- Web Development – Udemy (October 2019 – December 2019)
LANGUAGES
- English (Fluent)
Full Professional
Timeline
Engineer I – Technical Support
Emerson Electric Asia ROHQ
11.2022 - Current
Design Engineer – Automotive Wiring Harness
International Wiring Harness Philippines
04.2021 - 04.2022
Bachelor of Science - Mechanical Engineering
Tarlac State University
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