John Rivas
Chino Hills
Summary
Professional sales agent experienced in providing excellent customer service, building business referral relationships to generate a broader network of sales opportunities, and striving to surpass business production goals.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
32
32
years of professional experience
Work History
Account Manager-Personal & Commercial Lines
Gambino Wasson Insurance Services
Tustin, CA
11.2025 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored account strategies to meet client needs and goals.
Commercial Lines Manager – Commercial/Personal Lines
TPG Insurance Services
04.2024 - 11.2025
- Sales and service
- Lines of service – Commercial/Personal
- Carrier appointment setting
- Servicing accounts
Commercial Lines Manager – Commercial/Personal Lines
Auto International Insurance Agency
05.2022 - 03.2024
- Underwriting
- Manage sales team
- Train staff on commercial/personal lines processing
- Carrier appointment setting
- Increased carrier appointments by 20 in 30 days
Insurance Agent – Commercial
Patra Corporation
12.2021 - 05.2022
- Provide quotes from multiple insurance carriers
- Generate and follow up on leads
- Manage premium and deductible payment follow-up
- Utilize AMS360 to maintain customer records
- Service and research customer accounts
Insurance Agent – Commercial Lines/Commercial Trucking
Crossroads Equipment Lease and Insurance Services
10.2020 - 09.2021
- Provide quotes from multiple insurance carriers
- Generate and follow up on leads
- Manage premium and deductible payment follow-up
- Assist with Underwriting with Carriers
- Assisted with obtaining appointing carriers to company
Insurance Agent –Commercial/Personal/Life Lines
Alandale Insurance Agency
01.2009 - 01.2013
- Monitored claims and answered questions regarding policies
- Generate and follow up on leads
- Followed-up on premium and deductible payments
- Customized client accounts to meet their need
Insurance Agent – Commercial/Personal/Life Lines
Premier One Insurance Services
01.2004 - 01.2008
- Provide quotes from multiple insurance carriers
- Generate and follow up on leads
- Manage premium and deductible payment follow-up
- Utilize AMS360 to maintain customer records
Insurance Agent - Insurance and Membership Sales (Gold Key Recipient)
Automobile Club of Southern California
01.1994 - 01.2004
- Provide price quotes on all insurance products; Promote cross-sales
- Manage premium and deductible payment follow-up
- Rewrite and reinstate policies
- Service and research customer accounts
Education
Technical Certificate -
United College of Business
Technical Certificate - Veteran
United States Army
Commercial/P&C License - Current
Skills
- Goal-Oriented
- Customer Service
- AMS360/RCT/MS Office/Epic
- Problem-Solving
- Detail-Oriented
- Bilingual – Spanish
Carrier Experience
- Amtrust
- Kemper
- Scottsdale
- Canopius
- Knight Spec.
- Lloyd's Group
- Tresora
- USLI
- Travelers
- Hartford
- Mercury
- Berkshire Hathaway
- Guard Ins.
- National Ins.
- Liberty Mutual
- Oregon Mutual
Personal Information
Title: Commercial / Property & Casualty Insurance Agent
Timeline
Account Manager-Personal & Commercial Lines
Gambino Wasson Insurance Services
11.2025 - Current
Commercial Lines Manager – Commercial/Personal Lines
TPG Insurance Services
04.2024 - 11.2025
Commercial Lines Manager – Commercial/Personal Lines
Auto International Insurance Agency
05.2022 - 03.2024
Insurance Agent – Commercial
Patra Corporation
12.2021 - 05.2022
Insurance Agent – Commercial Lines/Commercial Trucking
Crossroads Equipment Lease and Insurance Services
10.2020 - 09.2021
Insurance Agent –Commercial/Personal/Life Lines
Alandale Insurance Agency
01.2009 - 01.2013
Insurance Agent – Commercial/Personal/Life Lines
Premier One Insurance Services
01.2004 - 01.2008
Insurance Agent - Insurance and Membership Sales (Gold Key Recipient)
Automobile Club of Southern California
01.1994 - 01.2004
Technical Certificate - Veteran
United States Army
Commercial/P&C License - Current
Technical Certificate -
United College of Business