Summary
Overview
Work History
Education
Skills
Languages
PUBLICATIONS
Timeline
Generic

JOHN RILEY DUNKIN

Kelowna,BC

Summary

Results-driven Technician specializing in equipment troubleshooting and maintenance. Demonstrates commitment to preventive maintenance practices that extend equipment lifespan. Collaborates with clients to accurately diagnose and prioritize repair needs.

Overview

6
6
years of professional experience

Work History

Information Technology Technician

Lenovo
07.2025 - Current
  • Diagnosed and resolved hardware and software issues to maintain system functionality.
  • Installed and configured operating systems, applications, and network devices for optimal performance.
  • Provided technical support to end-users, ensuring timely troubleshooting and resolution of IT-related problems.
  • Collaborated with team members to develop IT policies, procedures, and documentation for enhanced operational efficiency.

IT Support Technician

Turtle Bay IT
10.2024 - 03.2025
  • Provided technical assistance to users via phone, email, and remote desktop support.
  • Diagnosed hardware and software issues efficiently using troubleshooting tools and methodologies.
  • Configured and maintained computer systems, ensuring optimal performance for end-users.
  • Developed user documentation and training materials to enhance knowledge sharing within the team.

Field Service Technician

Arjo Canada
03.2024 - 08.2024
  • Diagnosed and repaired complex medical equipment in compliance with industry standards.
  • Conducted routine maintenance and inspections to ensure optimal equipment performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Field Service Technician

Digitex Canada
07.2019 - 08.2020
  • Handled physical and software repairs of MFPs for Konica Minolta, Toshiba, and HP.
  • Managed shipping and warehouse stock efficiently to ensure timely resource availability.
  • Provided remote and phone support to enhance technician and client troubleshooting capabilities.

Remote Service Technician

Innov8 Digital Solutions
06.2021 - 03.2024
  • Provided remote support for clients and field technicians with software-related photocopier issues.
  • Managed installation and troubleshooting of ECI DCA and FMAudit accounts, resolving sync and reporting issues.
  • Created and managed service calls in E-Automate, ensuring timely customer and equipment monitoring.
  • Coordinated third-party software configuration to enhance overall functionality of MFP printing and scanning.

Education

Bachelors of Computer Information Systems - Software Development

Okanagan College
Kelowna
01.2015

Skills

  • Customer service and support
  • Remote troubleshooting and analysis
  • Multi-function copier installation and repair
  • Shipping and receiving management
  • Project coordination and scheduling
  • Graphic design fundamentals
  • Web traffic analysis and reporting
  • Email management and administration
  • Website development and customization

Languages

English
Full Professional

PUBLICATIONS

  • Game Network Traffic Simulation by a Custom Bot 2015 IEEE International Systems Conference
  • Minecraft Computer Game Network Performance Analysis and Traffic Simulation by a Custom Bot Science and Information Conference 2015
  • Minecraft Computer Game Simulation and Network Performance Analysis Second International Conferences on Computer Graphics, Visualization, Computer Vision, and Game Technology (VisioGame 2014)

Timeline

Information Technology Technician

Lenovo
07.2025 - Current

IT Support Technician

Turtle Bay IT
10.2024 - 03.2025

Field Service Technician

Arjo Canada
03.2024 - 08.2024

Remote Service Technician

Innov8 Digital Solutions
06.2021 - 03.2024

Field Service Technician

Digitex Canada
07.2019 - 08.2020

Bachelors of Computer Information Systems - Software Development

Okanagan College

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