JOHN RILEY DUNKIN
Kelowna,BC
Summary
Results-driven Technician specializing in equipment troubleshooting and maintenance. Demonstrates commitment to preventive maintenance practices that extend equipment lifespan. Collaborates with clients to accurately diagnose and prioritize repair needs.
Overview
6
6
years of professional experience
Work History
Information Technology Technician
Lenovo
07.2025 - Current
- Diagnosed and resolved hardware and software issues to maintain system functionality.
- Installed and configured operating systems, applications, and network devices for optimal performance.
- Provided technical support to end-users, ensuring timely troubleshooting and resolution of IT-related problems.
- Collaborated with team members to develop IT policies, procedures, and documentation for enhanced operational efficiency.
IT Support Technician
Turtle Bay IT
10.2024 - 03.2025
- Provided technical assistance to users via phone, email, and remote desktop support.
- Diagnosed hardware and software issues efficiently using troubleshooting tools and methodologies.
- Configured and maintained computer systems, ensuring optimal performance for end-users.
- Developed user documentation and training materials to enhance knowledge sharing within the team.
Field Service Technician
Arjo Canada
03.2024 - 08.2024
- Diagnosed and repaired complex medical equipment in compliance with industry standards.
- Conducted routine maintenance and inspections to ensure optimal equipment performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Field Service Technician
Digitex Canada
07.2019 - 08.2020
- Handled physical and software repairs of MFPs for Konica Minolta, Toshiba, and HP.
- Managed shipping and warehouse stock efficiently to ensure timely resource availability.
- Provided remote and phone support to enhance technician and client troubleshooting capabilities.
Remote Service Technician
Innov8 Digital Solutions
06.2021 - 03.2024
- Provided remote support for clients and field technicians with software-related photocopier issues.
- Managed installation and troubleshooting of ECI DCA and FMAudit accounts, resolving sync and reporting issues.
- Created and managed service calls in E-Automate, ensuring timely customer and equipment monitoring.
- Coordinated third-party software configuration to enhance overall functionality of MFP printing and scanning.
Education
Bachelors of Computer Information Systems - Software Development
Okanagan College
Kelowna01.2015
Skills
- Customer service and support
- Remote troubleshooting and analysis
- Multi-function copier installation and repair
- Shipping and receiving management
- Project coordination and scheduling
- Graphic design fundamentals
- Web traffic analysis and reporting
- Email management and administration
- Website development and customization
Languages
English
Full Professional
PUBLICATIONS
- Game Network Traffic Simulation by a Custom Bot 2015 IEEE International Systems Conference
- Minecraft Computer Game Network Performance Analysis and Traffic Simulation by a Custom Bot Science and Information Conference 2015
- Minecraft Computer Game Simulation and Network Performance Analysis Second International Conferences on Computer Graphics, Visualization, Computer Vision, and Game Technology (VisioGame 2014)
Timeline
Information Technology Technician
Lenovo
07.2025 - Current
IT Support Technician
Turtle Bay IT
10.2024 - 03.2025
Field Service Technician
Arjo Canada
03.2024 - 08.2024
Remote Service Technician
Innov8 Digital Solutions
06.2021 - 03.2024
Field Service Technician
Digitex Canada
07.2019 - 08.2020
Bachelors of Computer Information Systems - Software Development
Okanagan College