John Rezk
San Diego
Summary
Dynamic and results-driven professional with a proven track record at Dicks Sporting Goods, excelling in upselling strategies and customer relations. Adept at conducting market research to enhance sales and meet customer needs, while maintaining high standards of service and product knowledge. Strong communicator with a commitment to excellence in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sports Sales Associate
Dicks Sporting Goods
08.2021 - 01.2022
- Developed and implemented sales strategies to increase revenue.
- Conducted market research to assess customer needs and preferences.
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
Customer Service Employee
Lexus
01.2022 - 08.2023
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Executive Assistant
K&L Law Firm
08.2022 - 08.2024
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Front Line Crew Member
Chipotle
01.2023 - 08.2024
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
Associate of Science - Political Science, PreLaw
University of California, San Diego
La Jolla, CA06-2026
Associate of Science - Political Science
Saddleback College
Mission Viejo, CA06-2024
Skills
- Upselling strategies
- Menu memorization
- Food safety compliance
- First aid and CPR
- Complaint handling
- Cash handling expertise
- Stress tolerance
- Customer relations
Timeline
Front Line Crew Member
Chipotle
01.2023 - 08.2024
Executive Assistant
K&L Law Firm
08.2022 - 08.2024
Customer Service Employee
Lexus
01.2022 - 08.2023
Sports Sales Associate
Dicks Sporting Goods
08.2021 - 01.2022
Associate of Science - Political Science, PreLaw
University of California, San Diego
Associate of Science - Political Science
Saddleback College