Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Randell

Middle Sackville,NS

Summary

Dynamic leader with extensive experience at Walmart Canada, adept in strategic thinking and problem-solving. Excelled in enhancing customer satisfaction and store performance through innovative leadership and effective team coaching. Skilled in inventory control and fostering positive team environments, significantly improving operational efficiency and customer relations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

Store Manager

Walmart Canada
10.2000 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Co-Store Manager

Walmart Canada
10.1999 - 09.2000
  • Ensured compliance with company policies, safety regulations, and industry standards in all aspects of store management.
  • Streamlined store operations with efficient scheduling, task delegation, and resource allocation.
  • Maintained high levels of cleanliness throughout the facility through regular inspections, addressing issues promptly.
  • Spearheaded special projects such as store remodels or promotional events to drive growth and increase brand awareness.

Assistant Store Manager

Walmart Canada
09.1995 - 10.1999
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

No Degree - Leadership And Development Certificate

Harvard Business School
Online
04.2018

High School Diploma -

Mt. Pearl Senior High
Mount Pearl, NL
06.1992

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Friendly and Positive
  • Team leadership and coaching
  • Inventory Control
  • Goals and performance
  • Team Building and Leadership
  • Leadership Development
  • Policies and Procedures
  • Work Planning and Prioritization
  • Strategic thinker

Languages

English
Full Professional

Timeline

Store Manager

Walmart Canada
10.2000 - Current

Co-Store Manager

Walmart Canada
10.1999 - 09.2000

Assistant Store Manager

Walmart Canada
09.1995 - 10.1999

No Degree - Leadership And Development Certificate

Harvard Business School

High School Diploma -

Mt. Pearl Senior High

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John Randell