Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
JOHN PINGITORE

JOHN PINGITORE

Customer Sucess
Toronto,Canada

Summary

Seasoned Enterprise CSM with a proven track record, adept in financial management and fostering robust customer relationships. Excelled in enhancing customer KPIs and expanding product adoption, demonstrating exceptional account management and technical consulting skills.

Overview

15
15
years of professional experience

Work History

Enterprise CSM

Fiix
02.2021 - 09.2024
  • Successfully achieved 115% net retention
  • Had the largest expansion at Fiix in 2022 across all CSM's
  • Conducted QBR's to ensure clients are meeting their KPIs
  • Monitored product adoption and usage
  • Provided strategic consultation
  • Customer advocate internally

Customer Success Manager

Vend
12.2015 - 02.2021
  • Played a key role in launching the Partner Program and had a 20% in ARR the first year of inception
  • Was promoted to Senior AE after just one year
  • Developed relationships with software partners to grow Vend's ecosystem and product offering
  • Trained and enabled partners
  • Worked with Solutions and Marketing team to develop collateral for partners
  • Responsible for maintaining relationships with tier1 partners
  • Conducted QBRs to make sure partners were hitting their KPIs

Account Manager

Traffik
09.2012 - 12.2015
  • Successfully launched the Kellogg's Vector Protein bars in Canada
  • Main day-to-day client contact on all project work
  • Worked closely with project managers to insure all projects are delivered on schedule and per clients specifications
  • Responsible for all media buying and planning on the3M Canada account
  • Set agendas for scheduling and running client meetings
  • Participated in the development and delivery of client presentations
  • Created estimates, estimate revisions, work orders and other critical financial checkpoints to keep projects on time and on budget

Account Manager

CPG Mindshare
04.2012 - 08.2012
  • Planned offline and online media for the Unilever account
  • Responsible for billing and weekly status report
  • Managed a team of3 media coordinators to ensure all media bookings were captured
  • Provided post campaign reports to clients

Senior Media Planner

Initiative
10.2011 - 04.2012
  • Successfully brought on Lyric Hearing as a client through a pitch cycle
  • Planned both offline and online media for several clients in various categories
  • Helped with new business pitches
  • Trained junior staff to ensure they were brought up to speed on procedures
  • Ensured billing procedures were in place
  • Client list: Victoria's Secret, Dr.Oetker, Best Western Hotels, Art Institute of Vancouver and La Senza

Media Planner/Buyer

Havas Media
09.2009 - 10.2011
  • Focused on building and executing media strategies for a large packaged good company
  • Used various research tools to gain insights on a particular product
  • Created and presented media strategies
  • Executed and maintained TV buys
  • Maintained BCR's and other billing practices

Education

Creative Advertising -

Seneca College of Applied Arts and Technology

Skills

  • Account Management
  • Financial Management
  • Project Management
  • Customer Enablement
  • Technical Consulting
  • Customer-focused
  • Problem-Solving
  • Time Management

Timeline

Enterprise CSM

Fiix
02.2021 - 09.2024

Customer Success Manager

Vend
12.2015 - 02.2021

Account Manager

Traffik
09.2012 - 12.2015

Account Manager

CPG Mindshare
04.2012 - 08.2012

Senior Media Planner

Initiative
10.2011 - 04.2012

Media Planner/Buyer

Havas Media
09.2009 - 10.2011

Creative Advertising -

Seneca College of Applied Arts and Technology

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