Summary
Overview
Work History
Education
Skills
Timeline
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John P. Haggerty

Bristol,RI

Summary

Determined and responsible store manager with more than twenty years of success boosting efficiency and streamlining procedures for two local established retail companies. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.

Overview

13
13
years of professional experience

Work History

Sales Associate

PIRCH
05.2023 - 04.2024
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Qualifying customer needs ensuring customer satisfaction.
  • Follow ups to make sure customers were happy with their products.
  • Referrals from existing customers to obtain new cliental and generate additional income.


Salesperson

WDC Kitchen & Bath
10.2022 - 04.2023
  • Commission Sales Associate helping consumers purchase everything from high-end to low-end products, including Sub-Zero, Wolf, Thermador, and GE Monogram, to help them make their dreams come true.
  • Offering consumers extended warranty's to ensure their protecting their appliances.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Store Manager

Howard's Appliance TV & Mattress
11.2016 - 11.2020
  • Managing and maintaining a goal-oriented sales team
  • Maintain monthly sales goals to ensure profitability
  • Write weekly schedule's to maintain optimal staffing especially during peak sales events
  • Maintain store operations and procedures on a weekly basis
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
  • Coached eight sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 100 %

Store Manager

Pacific Sales
04.2011 - 11.2016
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Created work schedules according to sales volume and number of employees
  • Rotated merchandise and displays to feature new products and promotions
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth

Education

Community College of Rhode Island

Skills

  • Excellent customer service skills
  • Goals and Performance
  • Merchandising
  • Team Leadership and Coaching
  • Maximizing Profitability
  • Listening skills
  • Excellent communication skills
  • Relationship selling
  • Customer engagement

Timeline

Sales Associate

PIRCH
05.2023 - 04.2024

Salesperson

WDC Kitchen & Bath
10.2022 - 04.2023

Store Manager

Howard's Appliance TV & Mattress
11.2016 - 11.2020

Store Manager

Pacific Sales
04.2011 - 11.2016

Community College of Rhode Island

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John P. Haggerty