John-Paul Osu

• Conducted research on clients concerns and communicated feedbacks appropriately
• Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms.

● Provided timely exceptional customer service experience through phone, email and chats

● Provided Customer Care solutions according to the Service Level Agreements and standards

● Used critical thinking and analytical skills to develop suitable solutions to clients problems

• Visitor management: Greeted all visitors and directed them to sign in before procedure.
• · Ensured all visitors added details to visitor log
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.

• Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
• · Stacked items according to weights, sizes, types, and picking priorities.
• · Reduced errors in sorting process by conducting thorough quality checks and maintaining accuracy.

• · Responded to incoming calls, screened telemarketing and direct sale calls.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Responded to customer requests for products, services, and company information.