Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Palisoc II

Lemoore

Summary

Results-driven operations supervisor with over 15 years in compliance and team management. Proven ability to train and mentor staff while implementing strategic initiatives that improve processes and customer satisfaction. Committed to fostering a culture of accountability and continuous improvement.

Overview

27
27
years of professional experience
1
1
Certification

Work History

SIU Invstgr-Sr Cons I

National General Insurance Company
Field - Central Valley, CA
04.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

SIU Supervisor

GEICO
Field - CA, HI, And AK
10.2007 - 10.2023
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff, fostering a culture of continuous improvement and accountability.
  • Analyzed performance metrics to identify areas for process optimization and efficiency gains.
  • Collaborated with cross-functional teams to implement strategic initiatives that enhanced customer satisfaction.

Auto Adjuster, DRP Coordinator, SIU Investigator

Farmers Insurance Exchange
Field - Central / Bay Area CA
02.1999 - 09.2007
  • Analyzed auto claims to determine liability and settlement amounts.
  • Collaborated with claimants and service providers to facilitate timely resolutions.
  • Evaluated damages using industry-standard assessment tools and techniques.
  • Mentored junior adjusters on effective investigation and negotiation practices.

Education

Bachelor of Science - Liberal Arts - History

San Diego State University
San Diego, CA
05-1995

Associate of Arts - General Studies

West Hills Community College
Lemoore, CA
05-1992

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Computer skills
  • Critical thinking
  • Organizational skills
  • Excellent communication

Certification

Fraud Law Claims Specialist with American Educational Institute, Inc.

Timeline

SIU Invstgr-Sr Cons I

National General Insurance Company
04.2024 - Current

SIU Supervisor

GEICO
10.2007 - 10.2023

Auto Adjuster, DRP Coordinator, SIU Investigator

Farmers Insurance Exchange
02.1999 - 09.2007

Bachelor of Science - Liberal Arts - History

San Diego State University

Associate of Arts - General Studies

West Hills Community College
John Palisoc II