Manage efficient allocation of maintenance and custodial teams, physical resources, and financial funding to properly address property deficiencies and on going projects on a large scale historical campus, while improving infrastructure and quality of commercial use.
Address tenant complaints promptly and appropriately, calling in vendors, and in house support services.
Oversee lease agreements from inception to termination, ensuring compliance with local regulations and city guidelines for use of property.
Execute and manage large scale projects $150,000+ and above to best renovate and modernize historical buildings for office use while maintaining historical integrity.
Develop and maintain relationships with external vendors and suppliers specializing in commercial and historical properties.
Coordinate with an Events Department in order to smoothly and professionally hold events that generate income while also maintaining the value and integrity of a historical property.
Assistant Property Manager
Mercy Housing
10.2022 - Current
Collect rent, property damage charges, and properly document resident accounts and ledgers
Operate Real Page, One Site, Ops, and LACDA pages for multifamily, affordable housing units
Screen new Leasing Candidates and complete lease agreements/ resident re-certifications while following, county, state, and federal compliance guidelines
Coordinate with vendor management companies for building and unit repairs, and quarterly certifications from elevator compliance, pest control compliance, to construction contracts
Manage property development projects with different contractors from large budget to small in house projects while working with developers, contractors, and regional management
Write, and issue notices, reminders, lease violations, and other paperwork to residents on site, while also updating property files and documents.
Front Desk Manager, Property Manager
Palisociety Management LLC
10.2019 - 08.2023
Manage day to day client complaints, billing discrepancies, team labor relations and hotel security
Control operating cost, by regulating labor, overhead expenses, and employee expenses
Utilize hotel software to input key data, to project financial gains or losses
Execute all registration processes revolving around arrivals and departures using Oracle systems
Manage multiple properties, train new staff members and managers, and resolve on site property issues
Inspect property rooms, lobby, and grounds for repairs, damage, and changes while modifying for guest needs
Shift Supervisor/Sales Manager
T Mobile
01.2018 - 12.2018
Guided customers through contracts & complex financial paperwork after finalizing sales
Maintained communication with clients to assess their overall satisfaction, and address complaints
Implemented marketing strategies and techniques, increasing revenue and customers.
Education
Political Science International Government -
University of Utah
Salt Lake City, UT
12.2017
Computer Science & Electrical Engineering -
Don Bosco Technical Institute
Rosemead, CA
06.2013
Skills
Experience with MS Office tools specifically in data analysis (Outlook, PowerPoint, Excel, Word, Teams)
Experience in office management, invoice expensing, budget control, and property financial management
Experience in general multi-family, single family, and studio property management under public compliance
Experience in residential and commercial lease agreement contracts, and affordable housing rectifications
Experience with Yardi, One site, LACDA, and UKG software in order to run a successful residential property
Experience in neighborhood and HOA conflict resolution