Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Omu

Birmingham

Summary

Compassionate and reliable Healthcare Assistant with hands-on experience supporting individuals with dementia, mental health needs, and personal care. Committed to person-centred care, safety, and dignity while working collaboratively in fast-paced, regulated care environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Health Care Assistant

Revs Konsult
07.2018 - Current
  • Assisted up to 10 residents per shift with personal hygiene, dressing, and toileting in line with care plans, maintaining dignity, and comfort at all times.
  • Supported residents during meal times, ensuring dietary requirements were met and fluid intake was monitored accurately.
  • Recorded and reported changes in resident behaviour, mood, or physical health to senior staff and updated documentation accordingly.
  • Promoted daily mobility by safely using hoists and mobility aids, helping reduce fall risks and improving physical confidence.
  • Developed trusted relationships with residents, especially those with dementia, helping to reduce agitation and promote calm through familiar routines.
  • Maintained hygiene and infection control standards, contributing to a 100% compliance score in the latest internal audit.

Healthcare Support Worker

Revs Konsult
07.2015 - 06.2018
  • Provided 1:1 emotional and practical support to adults with long-term mental health conditions, promoting safety and self-regulation strategies.
  • Helped service users maintain daily living skills such as shopping, medication reminders, and attending appointments, fostering greater independence.
  • Accurately completed daily logs, incident reports, and risk assessments in line with safeguarding protocols and CQC standards.
  • Used de-escalation techniques during challenging behaviours, helping reduce crisis interventions and improving trust with clients.
  • Liaised with external professionals including social workers and mental health nurses to ensure care continuity and advocate for client needs.
  • Supported goal setting and progress tracking with individuals, contributing to personal development plans focused on recovery and community reintegration.

Funds Transfer Officer

Sterling Bank Plc
08.2008 - 09.2015
  • Efficiently managed inter-bank and intra-bank funds transfers, ensuring timely and accurate execution of customer instructions.
  • Performed daily reconciliation of funds transfer transactions, identifying and rectifying discrepancies to ensure accuracy in financial records.
  • Prepared and submitted regular reports on funds transfer activities to management, providing insights into transaction volumes and trends.
  • Verified and authorized payment orders, adhering to internal control procedures and minimizing the risk of errors or fraud.
  • Educated customers on transfer procedures and available options, ensuring a positive banking experience.

Customer Support Assistant

Harris Wetlands Ltd
12.2003 - 12.2005
  • Updated and maintained records of customer interactions, complaints, feedback, or inquiries.
  • Provided accurate product and service information to assist customer decision-making.

Education

Bachelor of Science - Accounting

University of Lagos
Nigeria
11.2020

National Diploma - Banking and Finance

Delta State Polytechnic
10.2008

Skills

  • Meal Assistance & Nutritional Monitoring
  • Personal Care Support
  • Mobility & Manual Handling
  • Dementia & Mental Health Awareness
  • Observation & Reporting
  • Infection Prevention & Control (IPC)
  • Emotional Support & Active Listening
  • Person-Centred Care Planning
  • Safeguarding & Risk Awareness
  • Communication & Team Collaboration
  • Crisis De-escalation Techniques
  • Record Keeping & Documentation
  • Empathy
  • Patience
  • Active Listening
  • Respect for Dignity
  • Emotional Resilience
  • Trustworthiness

Certification

  • Personal Care & Hygiene Procedures
  • Mobility Support & Hoist Use
  • Dementia & Challenging Behaviour Support
  • Care Planning & Daily Documentation
  • Safeguarding Protocols
  • Infection Control & PPE Use

Timeline

Health Care Assistant

Revs Konsult
07.2018 - Current

Healthcare Support Worker

Revs Konsult
07.2015 - 06.2018

Funds Transfer Officer

Sterling Bank Plc
08.2008 - 09.2015

Customer Support Assistant

Harris Wetlands Ltd
12.2003 - 12.2005

National Diploma - Banking and Finance

Delta State Polytechnic

Bachelor of Science - Accounting

University of Lagos

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John Omu