Summary
Overview
Work History
Education
Skills
Timeline
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John Okpaladigbo

Burnaby,BC

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience

Work History

Barista

Caffe Divino Coffee
09.2023 - Current
  • Continuously expanded product knowledge to provide informed recommendations for customers seeking guidance on beverage choices.
  • Contributed to increased overall revenue by collaborating with team members to exceed daily sales targets consistently.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe's environmental responsibility goals.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe approximately 30 times per week.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Intern

SweetHome Bathroom Limited
07.2021 - 09.2021
  • Provided exceptional customer service to approximately 15 customers per day by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Collaborated with senior management on new initiatives to build confidence.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

MBA - Entrepreneurship

University Canada West
Vancouver, BC
09.2024

Bachelor of Science - Business Administration

Afe Babalola University
Ekiti, Nigeria
10.2022

Skills

  • Interpersonal and Social Skills
  • Goal-oriented mindset
  • Task prioritization
  • Client Retention
  • Persuasive Sales
  • Customer service

Timeline

Barista

Caffe Divino Coffee
09.2023 - Current

Intern

SweetHome Bathroom Limited
07.2021 - 09.2021

MBA - Entrepreneurship

University Canada West

Bachelor of Science - Business Administration

Afe Babalola University

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John Okpaladigbo