John Okogwu

• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Displayed absolute discretion at handling confidential information.

• Provided technical support, resolving IT issues to maximize productivity for team members.
• Delivered assistance and support for team-based IT projects.
• Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
• Supported IT department in handling technology rollout and maintenance.

Certifucations:AlX software engineering

NIIT